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When on the Incident Form, the tabs are displayed immediately below the input fields in the data entry form. By accessing these tabs, Users can see all the associated data that is related to the Incident and edit the data that is specific to the Incident. The 'Tabs' associated with Incident are Reported Problem, Equipment, Workflow, Contacts, Charges, GLAs, Labor, Cabling, Activity/Remarks, Email Thread, Attachments, and User Defined Fields.

Incident Code

A key to this process is the fulfillment of the section labeled 'Incident Code', displayed on the right margin of the image above. In the field labeled 'Incident Code', select a Trouble Code from a default list of possible Trouble Codes generated by the User's organization. This list is updated and repopulated with more specific options when the User selects an item from the Services/Equipment grid. 'Incident Details', meanwhile, allows the User to provide an in-depth explanation of the Incident.

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• Add Equipment To add a piece of Equipment to an Incident, simply select the 'Equipment' tab and click the  button located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image above), select a piece of Equipment from the Equipment Catalog and specify two critical locations: where the Equipment is coming from (From Warehouse) and to where it is going (To Location). Select  at the bottom of the data entry form, and the Equipment will appear in the original grid in the 'Equipment' tab.
• Remove Equipment To remove a piece of Equipment on an Incident, simply select the 'Equipment' tab, select a piece of Equipment and click the 'Edit' button located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image above), select the "Remove" action and choose the Warehouse Location where it is going (To Warehouse). Select  at the bottom of the data entry form, and the Equipment will appear with a status of "Remove" in the grid on the 'Equipment' tab.
• Replace Equipment To replace a piece of Equipment on the Incident, simply select the 'Equipment' tab and click the button  located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image below), select a piece of Equipment from the Equipment Catalog (the Equipment Catalog MUST be the same as the Equipment to be replaced). Select the Equipment to be replaced by clicking  in the "Replaced Equipment" field and selecting the Equipment. Only Equipment associated with the Service that matches the selected Equipment Catalog will be shown in the results. Click  at the bottom of the data entry form, and the Equipment will appear in the original grid in the 'Equipment' tab. *Note: Equipment that has been marked as "Consumed" or is restricted because of the Location and Catalog restrictions set on the Equipment Catalog can NOT be selected for replacement.

Cabling

From a Service Desk Incident, the Cable Path may be edited in real time. This is the same as editing the Cable Path directly from Cabling tab on the Service. To edit a Cable Path(s) highlight the Cable Path(s) that need to be edited and click on the 'Edit Selected' Image Added button in the Cabling Tab. This will take the User to the Manage Path Legs form. From this form a User can change and alter the Cable Path(s) as needed. For more information on what the Manage Path Legs form looks like and how it is used in a Service Desk Incident, navigate to the Service Desk - Cabling wiki page.

View Path

Another Cabling function that can be accessed from a Service Desk Incident is the ability to View the Cable Path. Viewing the Cable Path(s) allows a User to view the entire Cable Path, or parts of a Path to verify the correct Equipment and Cables are in their proper places and is labeled properly. To View a Cable Path(s) highlight the Cable Path(s) that a User wants to View and click on the 'View Path' Image Added button in the Cabling Tab. This will take the User to the Cable Diagrams Page. This Page gives a User the visual diagram of the Cable Path(s) that the User selected. For more information on how to read a Cable diagram, navigate to the Service Desk - Cabling wiki page.