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Service Catalog
Datatype is Hierarchical String.
Conditionally Required IF the Import is trying to INSERT a new record.
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Dept. Hierarchy Owner
Datatype is Hierarchical String.
Only the Code From This Import expects the Dept. Hierarchy is expectedcode, not the Description.
Location
Datatype is Hierarchical String.
Conditionally Required if Status is Active AND if the Service Catalog flag Location Required is set.
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The USE_RATING_GROUP Configuration flag is set to True.
SLA Catalog
Datatype is Hierarchical String.
Reference
Datatype is String.
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GLAs added to a Service with the Service Import ONLY adds an association between the existing GLAs and the selected Service in the Import File. The Service Import cannot INSERT or UPDATE GLA records.
GLA
Datatype is Hierarchical String.
GLA Expense Type
Conditionally Required if GLA is provided.
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Equipment added to a Service with the Service Import ONLY adds an association between the existing Equipment and the selected Service in the Import File. The Service Import cannot INSERT or UPDATE Equipment records.
This includes the changing of the Equipment Status from Unassigned to Assigned. So if you want the Equipment Status to change, you will need to also run an Equipment import.
The Equipment fields try to identify an existing Equipment record to add to the Equipment tab of the Service. They are checked in the order of the list below. If a value is blank, it is ignored by the Import process. If the value is filled in, the Import attempts to do the lookup.
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Equipment Location
Datatype is Hierarchical String.
The Equipment Location value is used only with a non-blank Equipment ID. If a non-blank Equipment ID is not provided, then the Location value is ignored. You cannot lookup an Equipment with just a Location.
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