Table of Contents | ||||
---|---|---|---|---|
|
...
Type | Description | Extra Parameters* | Searchable | Results | |||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
CONTACTS | Retrieve available Contacts | CTYPE - Type of contact. Example: "worker" | yes | Contacts
| |||||||||||
DEPTHIER | Retrieve available Departments | Coming Soon | Department Hierarchy
| ||||||||||||
EQP_CATALOG | Retrieve available Equipment Catalogs | yes | Equipment Catalog
| ||||||||||||
CHARGE_CATALOG | Retrieve available Charge Catalogs | yes | Charge Catalog
| ||||||||||||
PRCODE | Retrieve available Problem Codes | no | Problem Code
| ||||||||||||
RESCODE | Retrieve available Resolution Codes | no | Resolution Code
| ||||||||||||
CSRS | Retrieve available Customer Service Representatives (CSR) | no | CSR
| ||||||||||||
SD_STATUS | Retrieve available Service Desk Statuses | no | SD Status
| ||||||||||||
SDTYPES | Retrieve available Service Desk Types (Some may not be currently valid for creating or updating SD records via the API) | no | SD Types
| ||||||||||||
UDFS | Retrieve available User Defined Fields (UDF) | SDTYPE - Retrieve UDFs for only a specific SD Type | no | UDF
| |||||||||||
WORKGROUPS | Retrieve available Workgroups | no | Workgroups
| ||||||||||||
LABOR_TYPE | Retrieve available Labor Types | no | Labor Types
| ||||||||||||
SD_CHRG_ACTION | Retrieve available Service Desk Charge Actions | no | SD Charge Actions
| ||||||||||||
URGENCY | Retrieve available Service Desk Urgency values | no | SD Urgency
| ||||||||||||
AUTH_CODE_TYPE | Retrieve available Auth Code Types | no | SD Auth Code
| ||||||||||||
BANDWIDTH | Retrieve available Bandwidth values | no | SD Bandwidth
|
...
Field | Required | Data Type | Options | Default | Notes | ||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
recid | Only when updating | Integer | Identifier of the record to be updated | ||||||||||||||||
due_date | No | String | The date when the Service Desk item is due. | ||||||||||||||||
type | Yes | String | "SO" - Service Order | Service Desk type | |||||||||||||||
source | No | String | Value Lookups:
| "API" | Code for the source of the Service Desk Item. List Type must be SD_SOURCE. | ||||||||||||||
urgency | No | String | Value Lookups:
| Set the urgency on the Service Desk Item. | |||||||||||||||
csr | Yes | Integer | Value Lookups:
| The customer service representative assigned to the Service Desk item. The Record ID of the Service Rep to be assigned is a required field. | |||||||||||||||
owner | No* | Integer | Value Lookups:
| Record ID of either the Contact or the Department owner. | |||||||||||||||
owner_type | No* | String | "contact" or "department" | Type of owner. | |||||||||||||||
requestor | No | Integer | Value Lookups:
| Record ID for the name of the person (contact) who is requesting the Service Desk item. | |||||||||||||||
description | No | String | A description of the Service Desk item | ||||||||||||||||
assoc_proj | No | Integer | Record ID of the project or problem associated with the service desk item. | ||||||||||||||||
remarks | No | String | Service Desk remarks. These remarks show up on the "Activity/Remarks" tab of Service Desk. | ||||||||||||||||
udf_IDENTIFIER | No | Mixed | IDENTIFIER of UDF preceded by “udf_”. Example: udf_FIELD123 | ||||||||||||||||
udf_UDF-RECID | Yes* | Integer | UDF-RECID is the RECID of the UDF to assign the value to. Example: udf_684=value
| ||||||||||||||||
udf_UDF-IDENTIFIER | Yes* | Mixed | Value Lookups:
| IDENTIFIER is the unique Identifier of the UDF to assign the value to. Example: udf_LEGACYNUM=value
|
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
recid | 143658 |
type | SO |
csr | 1 |
Results
If the request is successful, the SD Number will returns as follows:
Toggle cloak |
---|
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
recid | 267870 |
prob_code | 4 |
owner | 1 |
owner_type | "contact" |
type | IN |
csr | 1 |
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
recid | 355989 |
type | ES |
csr | 1 |
Results
If the request is successful, the SD Number will be returned as follows:
Toggle cloak |
---|
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
sd_recid | 5434 |
type | SO |
udf_IDENTIFIER | 1 |
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
sd_recid | 999 |
type | REMARKS |
remarks | This is a Remark from the API |
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
estimate_recid | 56487 |
charge_catalog | 1 |
type | EST_CHARGES |
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
estimate_recid | 55073 |
labor_type | Regular |
workgroup | 1 |
hours | 1h 45m |
type | EST_CHARGES |
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
estimate_recid | 78451 |
eqp_catalog | 1 |
eqp_quantity | 1 |
eqp_billable | 1 |
type | EST_CHARGES |
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
sd_recid | 78451 |
gla | 1 |
gla_type | Default |
gla_percent | 100 |
type | GLA |
...
Below is the proper format for making a separate request.
Note: "type=EQUIPMENT" to indicate that this is to create an Equipment record.
...
Field | Required | Data Type | Options | Default | Notes | ||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
type | yes | String | type=EQUIPMENT is Required | ||||||||||
sd_recid | yes* | Integer | RECID column from SERVICE_DESK table. | ||||||||||
sd_number | yes* | String | The Number of the Service Desk item that the Equipment is for. | ||||||||||
sda_recid | no* | Integer | RECID for the Service Desk Action. If "sda_recid" is provided, "sd_recid" and "sd_number" are not Required. | ||||||||||
sda_number | no | String | Service Desk Action Number for the Action. "sda_number" can be provided instead of "sda_recid" IF "sd_recid" or "sd_number" are provided. | ||||||||||
equipment | no | Integer | RECID for the Equipment to be added. Used only for Cabling and Asset type Equipment. | ||||||||||
equipment _id | no* | Integer | Equipment ID for the Equipment. Conditionally Required for Cabling type Equipment. | ||||||||||
to_location | no | Integer | RECID of the Location the Equipment will be moved to. | ||||||||||
from_location | no | Integer | RECID of the Location the Equipment will be moved from. | ||||||||||
qty | yes | Integer | Quantity of the Equipment to be added | ||||||||||
billable | no | Integer | 1 or 0 | defaulted to Catalog setting | Mark whether the Equipment item is Billable | .sda_recid | no* | Integer | RECID column from SERVICE_DESK_ACTIONS table. | sda_number | no* | String | The Service Desk Action Number. |
asset_tag | no* | String | The Asset Tag for the Equipment. Conditionally Required for Asset type Equipment. | ||||||||||
override_gla | no | Integer | RECID of the GLA to override billing for this Equipment. | ||||||||||
eqp_catalog | no* | Integer | Equipment Catalog RECID *Required if not Cabling or Asset equipment |
NOTES
Anchor | ||||
---|---|---|---|---|
|
- Either "sd_recid" or "sd_number" need to be provided as a Required field, but not both.
- If "sda_recid" is provided, "sd_recid" and "sd_number" are not required.
- "sda_number" can be provided instead of "sda_recid" IF "sd_recid" or "sd_number" are provided.
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
sd_recid | 78451 |
qty | 1 |
type | EQUIPMENT |
eqp_catalog | 1 |
...
Below is the proper format for making a separate request.
Note: "type=LABOR" to indicate that this is to create an Equipment record.
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
type | LABOR |
sd_recid | 66116 |
labor_type | Regular |
date | 2019/04/25 |
hours | 1.25 |
workgroup | 1 |
worker | 1 |
billable | 0 |
...
Key | Value |
---|---|
Content-Type | application/json |
Pcr-Html-Encoded | TRUE |
Body:
Key | Value |
---|---|
type | WO |
catalog | 7394 |
source | Web |
csr | 1 |
Results
...