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The ##SD_OWNER_EMAIL## will send a Notification to the Owner of the Service Desk item, either the Contact or the Department Hierarchy.
The ##CSR_EMAIL## placeholder will send an email to the Contact assigned in the picker.
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The ##COORDINATOR_EMAILS## placeholder will send an email to the Coordinators of the Department that are set in the Contact's record.
If these fields are not set in the Service Desk item when the item is created, then they will not be set in the Notification.
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