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Datatype is String.
Directory
Datatype is Boolean.
Defaults to False [0].
Permitted Values are 1, Yes, True, and Active
Permitted Values sets the Directory to True [1] (Yes).
All other values enter as False [0].
Contact Type
Datatype is String.
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Allow Coordinator Bill Email
Datatype is Boolean.
Default value is False.
If the Contact Type is Customer, the following fields are available.
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Dept. Hierarchy
Datatype is Hierarchical String or String.
This Import expects the Department Hierarchy code, not the Name.
The value for this field can be the full Hierarachial Path, or it can be just the last part of the Path. If you provide only the last part, then there is a chance that there could be duplicate values in the database. If duplicate values are found, then you will get an error.
Default GLA
Datatype is Hierarchical String.
Default SLA
Datatype is Hierarchical String.
Default Incident SLA
Datatype is Hierarchical String.
Minimum Amount
Datatype is String.
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