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To provide an image of the Service or Equipment in CustomerCenter, click the 'Upload Service Images' button. After clicking the button, the functionality is identical to uploading any other file in PCR-360. Successfully uploading an image causes a preview of it to appear in the preview box.
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Expense Object Codes
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- From the Expense Object Code tab, click the 'Add' button.
- This opens the 'Add New Object Code form'.
- Select an Expense Type. These are the Expense Types set up in the Admin section by navigating to Admin > System Tables > List Values.
Notes: If the Expense type is 'Usage', then a 'Call Type' can be associated with the Object Code. - Select an Object Code from the picker. These are the Object Codes are set up in the Admin section by navigating to Admin > Billing > Object Codes.
Notes: The Call Type field will only be visible on this form if the Service Type is Phone. The Call Type field will only be Editable if the Expense Type is set to Usage. - Click the 'Save New' button.
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The form closes, and the Default Charge is applied to the current Catalog item. Repeat as necessary to add additional Default Charges.
If a Default Charge is made 'Inactive''
in the Charge Catalog, they will not be removed from the tab. However, they will also not be automatically added to the Service when added through 'Service Desk'.
Location Permissions
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The 'Service Host Permissions' tab is specific to the Locations and Services Catalogs. The functionality of this tab allows an Admin to limit the Service Hosts can be assigned to a given Location/Service.
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