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Excerpt

Create a Project

Navigate to Main > Service Desk > Projects.

  1. Click the Add button.

  2. Change the Source if desired.

    Source dropdown field example
  3. Enter the Project Manager.

    Project Manage field example
  4. Enter a brief description of the Project. This is not required but encouraged.

    Description field exampleImage RemovedDescription field exampleImage Added
  5. Enter the Due Date. If it's not known, it can be entered later.

    Due Date field example
  6. If known or needed; enter the Owner, Requestor, and Quoted Amount.


    These fields are not Required and can be added later or not at all. Don't forget, the Owner can also be a Department instead of a person (Contact). To make a Dept. Hierarchy, the Owner just toggle the selector and enter the Dept Hierarchy (orpicker icon example to perform a search).

    Owner field example
  7. Click the Save New button.

At this point, a Project number has been generated in the upper left-hand corner of the screen that can be used to group together Orders. This process is the same regardless of what types of Orders are associate with this project.
Project Number example

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