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To add a new event, click the 'Add Event'
button at the top of the Calendar or Grid view. Notice that 'Subject' and 'Start Date' are required fields. Once these fields are satisfied then the new event can be saved. To save the new Event, click the 'Save New' button at the bottom of the form.
All day
The 'All day' flag sets the event for the entire day. This blocks out time on the Calendar so that another Event cannot be set at the same time.
Block on Time Entry
The 'Block on Time Entry' flag sets the Event to block all the time for a specific day. When the flag is set, the User has to select a Service Catalog to associate with the blocked time. The User can then select specific Activities if they are set in the Time Entry Activities . Additionally, a Description can be added to the Event.
Shared
The 'Shared' flag provides the same functionality as the Share My Events button. To share an Event with other Users, click the Shared checkbox. This makes the Event visible to everyone who uses the Calendar.
Global
The 'Global' flag forces the Event to appear on all the Calendars for all the Users. Global Events cannot be blocked on Time Entry.
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- 'Service desk due date' selector will let the User choose what kind of SD items will show up. The items for which the logged in User is a 'CSR' will show up on their due date.
- 'Service desk workflow by worker' selector will allow you to see items SD items for which the User is assigned as 'Worker' (but workflow must have a scheduled date, and that is the date they will show up on).
- 'Workgroup' element under 'Workgroup Items' section will let the User select 'Workgroups' that the User is either manager or apart of. Service Desk types next to that narrows the selection further. This will make SD items show up if the User is the Workflow Manager or part of the Workgroup on a Workflow item that has an unassigned Worker (these will only show up if the workflow has a scheduled date set).
- After saving the Perspective, the User can then switch to the Perspective in order to see the SD items.
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