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This Import enters all Calls into the system and associates them with their respective Service IDs. The Imported Calls will then be processed according to the Call Processing and Rating Logic.

The resulting calls will appear in the Call Details and Call Detail Errors grids.

Fields

Originating Number

Required

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    • If the From City, State, and LATA are provided, the lookup is not done.
    • If the From Number is 4 digits long, the default NPA-NXX set in the Tenant Management grid is used.
    • If the From Number is 7 digits long, the default NPA set in the Tenant Management grid is used.
    • If the From Number length is not 4, 7, or 10, the From Number lookup is not done.

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    • If the To City, State, and LATA are provided, the lookup is not done.
    • If the To Number starts with 011, the call is marked as International. Then, the VH lookup is not done.
    • If the Call Type has already been determined to be International, Emergency, Mexico, Toll-Free, or Info, the VH lookup is not done.
    • If the To Number is 4 digits long, the default NPA-NXX set in the Tenant Management grid is used.
    • If the To Number is 7 digits long, the default NPA set in the Tenant Management grid is used.
    • If the To Number is 11 digits long and starts with a 1, the 1 is removed before the lookup.
    • If the To Number length is not 4, 7, 10 or greater, the To Number lookup is not done.

Call Date

Required Required if Call Date/Time is not provided.

Datatype is StringDate.

Call Time

Required Required if Call Date/Time is not provided.

Datatype is StringTime.

Call

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Date/Time

Required if Call Date and Call Time are not provided.

Datatype

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Call Date/Time

Required

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is DateTime.

Default value is blank.

If this is assigned in Conditional Logic, then the value is expected to be in this format: "MM/DD/YYYY HH:MM:SS", or a number of seconds since Jan 1, 1970.

If separate Date and Time field values are provided, as well as the single Date/Time field value, then the Date/Time value will be used, and the separate fields will be ignored.

Call Duration

Required

Datatype is Duration.

If the Duration is assigned in Conditional Logic, the value is expected to be in Seconds.

Auth Code

Datatype is String.

The Default value is blank.

Service

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Host

Datatype is String.

The Default value is blank.

The Service ID To Bill the Call.

The call is billed to the provided Service ID value.

This could be a Phone Number, Authcode, or any billable service.

If one is not provided, the call is billed to the provided Authcode.

If there is no Authcode, it is billed Call Rating needs to know the Service Host to use to assign Call Type and to Rate the call.  By default, the Service Host of the Service will be used.

This field allows you to override the Service's Service Host value. 

Service ID

Required

Datatype is String.

You can provide a formatted or unformatted value for this field. If you provide a formatted value, it must match the formatted value in the Service table. For example, "555-123-4567" will not match "(555) 123-4567".

You can also provide an Alias value of an existing Service. The provided Alias value must exactly match the format in the Alias record.

The Service ID must exist in the Service table as a Phone, an Authcode, or a Trunk. The other Service Types are not considered in the Service ID lookup.

The Call will be billed to the Service ID.

If a Service ID is not provided, then the Service ID will be set to the Authcode. If there is no Authcode, then the Service ID will be set to the Originating Number for Outgoing Calls or Dialed Number for Incoming Calls.

Bill Date

Datatype is String.is Date.

Default value is Today's Date. 

Call Type

Datatype is String.

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Common values are Local, Incoming, Intrastate, Interstate, International as well as others.

Cost

Datatype is StringNumber.

The Default value is $0.00.

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This value will only be preserved in the Call if the Rating Method of the import is "Pass through cost in file". If the Rating Method is "Rate Tables" or "Flat Rate", then this Cost will get replaced when the Rating process runs.

Originating City

Datatype is String.

The Default value is blank.

The value for this field may be filled in from the VHData lookup of the Originating Number. See the Originating Number field notes.

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Originating State

Datatype is String.

The Default value is blank.

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The value for this field may be filled in from the VHData lookup of the Originating Number. See the Originating Number field notes.

Originating LATA

Datatype is String.

The Default value is blank.

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The value for this field may be filled in from the VHData lookup of the Originating Number. See the Originating Number field notes.

Dialed City

Datatype is String.

The Default value is blank.

The value for this field may be filled in from the VHData lookup of the Dialed Number.

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See the Dialed Number field notes.

Dialed State

Datatype is String.

The Default value is blank.

The value for this field may be filled in from the VHData lookup of the Dialed Number.

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See the Dialed Number field notes.

Dialed LATA

Datatype is String.

The Default value is blank.

The value for this field may be filled in from the VHData lookup of the Dialed Number. See the Dialed Number field notes.

Incoming Trunk

Datatype is String.

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The additional information comes from the fields in the Initial and Additional sections.

Errors

Because of the very large volume of Imported data that can occur for Calls and Usage Imports, the Error reporting is done very differently. For other Imports, if an Error happens, the Error is reported in the Imported Records grid. For Calls and Usage, the Error is stored as a code in the Call or Usage record. The available codes are in this list. This list is shared for Calls and Usage. Some of these are specifically for Calls and never happen for Usage.

After running a Calls import, you can go to the Call Details or Call Detail Errors grids, and these Error Codes will be under the "Error" column. If you use the Call Details grid, you will need to remove the default Filter on the Status column to see the records with errors.

Errors

An error occurred during the Import File Processing. This re-tries each night.

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  • No Service record for Service ID
  • No Service record for Originating Phone Number
  • No Service record for terminating Phone Number
  • No Expense GLAs for Service
  • No Service record for Authcode
  • Multiple Service records for Service ID
  • Multiple Service records for Originating Phone Number
  • Can't determine Origination Location
  • Can't determine Termination Location
  • Zero or multiple matching Tenants
Unrecoverable Errors
An error occurred that cannot be fixed. It does not try again each night.
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  • Missing end for split record
  • Column position not present in line
  • Originating Phone Number not set
  • Terminating Phone Number not set
  • Error reading column using format mask
  • Invalid duration
  • Invalid date
  • Invalid time
  • Column defined as a number contains non-numeric data
  • Unable to determine Call Type
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  • Value not present in Lists table
Rating Errors
An error during the rating process. This re-tries each night.
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  • No Rate defined for this Call Type
  • Missing Service, Service Host
  • Missing Service, Billing Group
  • Missing Service, Rating Group
Billing Errors
Indicates an error occurred during the billing process.
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  • Missing Revenue GLAs for Service Catalog and Charge Catalog
  • Missing Billing Group for Service
  • Unknown Error
Notes
  • The Call Date and Time can be provided by the separate Date and Time fields or by the combined DateTime field.
  • The Call Date and Time is considered invalid if it is more than 2 days in the future or if it is more than importFiles.ini.constants.CALL_MAX_AGE_DAYS old.
  • The internal Call Processing logic does not determine if a Call is Incoming. If the Call type is Incoming, it must be assigned in the Conditional Logic.
  • Either the From Number or the To Number MUST an existing Service ID.
  • A Service must exist for each Call. The Service must exist as a Phone, an Authcode, or a Trunk. The other Service Types is are not considered in the Service ID lookup.
  • If a Service ID is provided, that value must exist as a Service.
    • else if an Authcode is provided, the Authcode Service ID must exist.
    • else for Incoming Calls, the Dialed Number must exist as a Service ID.else if an Authcode is provided, the Authcode Service ID must exist.
    • else for all other Outgoing Calls, the From Number must exist as a Service ID.
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