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This Import enters all Calls into the system and associates them with their respective Service IDs. The Imported Calls will then be processed according to the Call Processing and Rating Logic.
The resulting calls will appear in the Call Details and Call Detail Errors grids.
Fields
Originating Number
Required
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The additional information comes from the fields in the Initial and Additional sections.
Errors
Because of the very large volume of Imported data that can occur for Calls and Usage Imports, the Error reporting is done very differently. For other Imports, if an Error happens, the Error is reported in the Imported Records grid. For Calls and Usage, the Error is stored as a code in the Call or Usage record. The available codes are in this list. This list is shared for Calls and Usage. Some of these are specifically for Calls and never happen for Usage.
After running a Calls import, you can go to the Call Details or Call Detail Errors grids, and these Error Codes will be under the "Error" column. If you use the Call Details grid, you will need to remove the default Filter on the Status column to see the records with errors.
Errors
An error occurred during the Import File Processing. This re-tries each night.
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