Page Comparison

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When Who Owns This is set to I Can't Find the picker becomes a free text field for the User to enter the Owner manually.

If the logged-in User is not a Coordinator the Owner field will be auto populated to that Users details.

If the logged-in User is a Coordinator the Owner field will be restricted to Departments that they coordinate if the Who Owns This dropdown is set to Department. If set to Contact, it is restricted to Contacts within the Departments that they coordinate.

Charge Account

The Charge Account is always aRequired field if the Service Catalog for the selected Service is "Billable".  The GLA picker is restricted by the ownerrestrictions are determined by a number of factors. If the logged-in User is not a coordinator, the GLA permissions will be the User's GLA permissions. The owner is restricted by the logged in user. If the logged in user User is not a coordinator , the user becomes the contact owner. Otherwise, the user has access to both the contact and department pickers. the Owner field will be restricted and the intersection between the Owner and User's GLA Permissions will be used. If there are no User GLA Permissions, the inherited GLA permissions of the Departments that they Coordinate will be used. 

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For more information on how the Department Hierarchy or a Contact's association affects GLA permissions, please see the Department Hierarchy and People page.

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For new Services being Requested, the most common Service Changes are Add/Install. Other items are more common when a User desires an update to an existing Service.

For Services and Equipment that require a Location, a User has two options:

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User-Defined Fields

Association Criteria vs. Second Association Criteria

The Service Catalog is the criteria and it can be empty. The Service Desk Action Type is the Second Association criteria and it cannot be empty. The Second Association criteria will default to the "Add" action type.