Page Comparison

Any Package can can be associated be associated with multiple SDCs. The number of SDCs associated with a given Package is displayed on the grid under the SDCs in Package column column. Users can use the 'Toggle Status' button Image Removed to  Image Added button to make the record Inactive which removes the Package from menus.

To view, create, or edit a Package navigate to Admin > Service Desk > Packages. This opens the Packages grid. To add a new Package click the Add button, Image Removed which the Image Addedbutton,  which opens the Add New Packages form.

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The 'Title' field is a Required field.

The 'Type' drop down dropdown is populated from values in the List Value with a Type of PACKAGE_TYPE. Default is the default Type of the Package. Using this drop-down will allow an Admin to group similar Packages for selection in the CustomerCenter. Please note that these Types are not hierarchical.

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The SDC tab allows an Admin to either add a new SDC or select an existing one from the SDCs that are already defined. SDCs on Packages are limited to the Service Request SD Type. The Add button Image Removed lets button lets the User create an SDC that is specific for a given Package. The Add Existing button Image Removed selects The Image Added button selects an existing SDC from the SDC grid.

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We can set the image of the Catalog with the Upload Imagesthe Image Added button. Image Removed The   The Description field allows the User set how the Description appears in the CustomerCenter to the Customers when they attempt to add items to the Cart.

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