...
- 'Service desk due date' selector will let the User choose what kind of SD items will show up. The items for which the logged in User is a 'CSR' will show up on their due date.
- 'Service desk workflow by worker' selector will allow you to see items SD items for which the User is assigned as 'Worker' (but workflow must have a scheduled date, and that is the date they will show up on).
- 'Workgroup' element under 'Workgroup Items' section will let the User select 'Workgroups' that the User is either manager or apart of. Service Desk types next to that narrows the selection further. This will make SD items show up if the User is the Workflow Manager or part of the Workgroup on a Workflow item that has an unassigned Worker (these will only show up if the workflow has a scheduled date set).
- After saving the Perspective, the User can then switch to the Perspective in order to see the SD items.
...