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Passing in a blank value or Null causes the Import to create a new Work Order record.
PREVIOUS
The Keyword PREVIOUS assigns the current line of the Import File record to UPDATE the last successfully saved Work Order record. This is most often used when appending an additional GLA child record.
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Datatype is String.
See the Matches On section for information about allowable values.
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Owner Department Hierarchy
Datatype is Hierarchical String.
The full Department Hierarchy Path and Code value should be provided.
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Any other values will cause an error.
Default GLA
Datatype is Hierarchical String.
This sets the Default Expense GLA in the Order's GLA tab.
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Associated Project
Datatype is String.
Default value: blank
If this is provided, it must be an existing Project or Problem Service Desk Number.
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Service Catalog
Datatype is Hierarchical String.
For Work Orders, the Service Catalog must be a 'Task' type.
Location
Datatype is Hierarchical String.
Location Type
Datatype is String.
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Permitted values are from the LOCATION_TYPE List Values.
This field is used for the Work Order Location lookup if provided.
SLA
Datatype is Hierarchical String.
SDC
Datatype is String.
Details
Datatype is String.
The details field can contain multiple lines of string data, separated by newline characters.
GLAs
GLA
Datatype is String.
This is a full sequence of GLA Components separated by the GLA_CONCATENATOR.
Multiple levels of a hierarchy "path" (like Locations, GLAs, and Catalogs) are connected by the HIERARCHYPATH_SEPARATOR string.
The default value for this string is right angle-brace (>) with a space on either side: " > ".
When importing nested Locations, the separator you use for each level of the hierarchy must match the concatenator string.
For example, Site A > Building B > Room C.
Can be provided as an array to allow multiple GLAsHierarchical String.
If the GLA is blank, the GLA Expense Type, GLA Percent, and Default GLA Flag are all ignored.
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