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Conditionally Required IF the Import is trying to INSERT a new record.
Datatype is Hierarchical String.
NOT Required if the Import File is trying to UPDATE an existing record.
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Dept. Hierarchy Owner
Datatype is Hierarchical String. or String
This Import expects the Department Hierarchy code, not the Name.
The value for this field can be the full Hierarachial Path, or it can be just the last part of the Path. If you provide only the last part, then there is a chance that there could be duplicate values in the database. If duplicate values are found, then you will get an error.
Location
Datatype is Hierarchical String.
Conditionally Required if Status is Active AND if the Service Catalog flag Location Required is set.
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This field is used for the Location lookup if provided.
Location 911
Datatype is Boolean.
Defaults to False
This is only used if the Service has the Multi-Location flag set. This determines which Location will be reported for the 911 Report.
Location Status
Datatype is Boolean.
Defaults to Active
This is only used if the Service has the Multi-Location flag set. This determines if an individual Service Location is Active.
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The USE_RATING_GROUP Configuration flag is set to True.
SLA Catalog
Datatype is Hierarchical String.
Reference
Datatype is String.
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Multiple Locations
Datatype is Boolean.
Defaults to False [0].
Permitted Values are 1, True, or Yes, and set the Flag to True [1].
All other values enter as False [0].
Essential
Datatype is Boolean.
Defaults to False [0].
Permitted Values are 1, True, or Yes, and set the Flag to True [1].
All other values enter as False [0].
Billable
Datatype is Boolean.
Defaults to False [0].
Permitted Values are 1, True, or Yes, and set the Flag to True [1].
All other values enter as False [0].
Directory
Datatype is Boolean.
Defaults to True [1].Permitted Values are 1, True, or Yes and set the Flag to True.All other values enter as False [0].
Report 911
Datatype is Boolean.
Defaults to False [0].
Permitted Values are 1, True, or Yes set the Flag to True [1].
All other values enter as False [0].
Company ID
Datatype is String.
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GLAs added to a Service with the Service Import ONLY adds an association between the existing GLAs and the selected Service in the Import File. The Service Import cannot INSERT or UPDATE GLA records.
GLA
Datatype is Hierarchical String.
GLA Expense Type
Conditionally Required if GLA is provided.
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Equipment Location
Datatype is Hierarchical String.
The Equipment Location value is used only with a non-blank Equipment ID. If a non-blank Equipment ID is not provided, then the Location value is ignored. You cannot lookup an Equipment with just a Location.
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