Versions Compared

Old Version 9

changes.mady.by.user Brian Dixon

Saved on

compared with

New Version Current

changes.mady.by.user Karis Hathaway

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents
outlinetrue
stylenone

Authorization Codes

Avaya Authorization Code GridImage RemovedAvaya Authorization Code GridImage Added

'Authorization Codes' can be added, edited and deleted by a User within PCR-360, and enable a User to be able to allow privileged individuals to use other stations for phone calls. The Authorization Code is able to override normal permissions of the station by it's associated to a 'COR (Class of Restriction)' to define the behavior expected of that station. All Authorization Codes are expected to be numeric values and the length is configured in the switch.

...

Class of Restriction (COR)

Avaya COR GridImage RemovedAvaya COR GridImage Added

The COR grid contains a list of all CORs stored by the Call Manager. Only the description is stored within PCR-360, everything else is queried from the Call Manager which means  CORs can not be 'Added' or 'Deleted', only 'Updated'.  From the grid, the Call Manager can be selected using the Select AES button located on the Avaya COR Grid button.

CORs act as blocks on a phone's capabilities to make calls.  Types of things that could be manipulated by a COR include 'Calling Restrictions', 'Automatic Callback' and 'Disallowed List Assignment'. CORs allow for a more personalized level of control of individual phone stations permissions.

Edit a COR

In 700pxIn order to update a COR, a User can follow these steps to use PCR-360 to perform the update. This will make the relevant changes for the COR in the switch.

Image RemovedImage Added

  1. Open a COR by selecting it from the grid and clicking the Edit Selected button located on the COR Grid header button.
  2. Update the COR as desired.
  3. Save the COR by clicking the Save button located on the bottom of the form button .

...

Excerpt

Using Authorization Codes with Service Order Actions

An 'Auth Code Service' with the Service Host of Avaya and a Pending Service Order for the Service are Required to perform the following Action.

Add Action

Add New Authorization Code Form - Add

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add an Authorization Code.
    • Choose Action 'Add' and fill in the Code and COR so that the system knows it is desired to add a new Authorization Code.
  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.


Change Action

Add New Authorization Code Form - Change

In order to update an existing Authorization Code on a Service, perform for following steps:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add an Authorization Code.
    • Choose Action 'Change' and fill in the Code and COR so that the system knows it is desired to update an existing Authorization Code.
  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.
Remove Action

Add New Authorization Code Form - Remove

In order to remove an existing Authorization Code from a Service, perform for following steps:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
  2. On the Communication Tab of the Service Order Action, add an Authorization Code.
    • Choose Action 'Remove' and fill in the Code so that the system knows it is desired to remove an existing Authorization Code.
  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

...