The My Service Desk function organizes all Service Desk items that the User is associated with.
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- Service Rep lists all current Service Desk items that are assigned to the User as the Service Rep;
- Workgroup lists all current Service Desk items for which Workflow items that have the lowest sequence pending Workflow Pending with a Start Date is assigned to any of the current User’s Workgroups.
- If the current User is a Workgroup Manager
- The User will see all lowest sequence pending Workflow items with a Start Date assigned to their Workgroups.
- If the current User is NOT a Workgroup Manager
- The User will see all lowest sequence pending
- Unassigned Workflow items with a Start Date assigned to their Workgroups.
- The User will see the lowest sequence Workflow items assigned to them.
- Assigned Workflow lists lists all Service Desk Workflow items that have pending Pending Workflow with a Start Date assigned to the current User as the Worker.
Users can edit items on the Grid of all three sub-categories. To edit an item on a My Service Desk Grid, select the item and click the Edit Select button or simply double-click the item.
In the case of the Workgroup and Assigned Workflow grids Users are able to directly open the exact , , or record the User desires once the item is selected in the grid.
Double-clicking on a record in the Grid for Workflow/Workgroup/Assigned Workflow will open the exact Service Desk Workflow/Workgroup/Assigned Workflow Form related to that Grid.
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