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- Tenant Management allows Users to manage Tenants.
- Audit lists all changes made in PCR-360 and records them for tracking purposes.
- User Management allows Users to manage the Roles and Permissions of fellow Users within the organization.
- Escalations/Notifications sub-section allows Users to determine the nature of how Users are notified when items require their attention.
- Custom Logic sub-section to group all customized programming related to any given instance of PCR-360.
- Crystal Reports (Deprecated) subsection that contains the Administration of Crystal Reports.
- Billing sub-section that contains all of the Administration of Billing.
- Service Desk allows Users to define many parameters that control how the Service Desk operates.
- Imports/Exports provides Users with the ability to define the formats of files that may be imported into or exported from PCR-360.
- System Tables sub-section populates many of the application's default lists and menus.
- Call Types pages are used to define how calls are classified and rated.
- User Defined Fields allow Users to define custom input elements on their forms.
- Events allows Users to check the status of behind the scenes activity within PCR-360.
- CustomerCenter Admin allows Users to manage the Theme the CustomerCenter uses to display things visually.
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