Service Desk Workflow Assigned
Purpose
The Service Desk Workflow Item Assigned Notification is used to notify Workers and their managers when Workflow is assigned to them.
Recipient
The ##ASSIGNED_WORKER_EMAIL## placeholder will insert the email of the Worker / Contact that is assigned on a Workflow.
The ##SDWF_WORKGROUP_MANAGER_EMAIL## placeholder will insert the email of the Contact that is set as the Manager in the Workgroup of the Workflow.
Content
The email will provide a summary of the Workflow that was assigned. The ##SDWF_SEQUENCE## placeholder inserts the Wf Number from the Workflow and is always included in the email.
The ##SD_LINK## placeholder inserts a URL link to the SD Item and is always included in the email.
The ##SDA_NUMBER## placeholder inserts the Action # into the email and is only included if there is a value for the Action #.
The ##SDWF_WORKGROUP## placeholder inserts the Workgroup specified in the Workflow and is always included in the email.
The ##SDWF_WORKER## placeholder inserts the Worker that is specified in the Workflow and is only included in the email if there is a value.
The ##SDWF_START_DATE## placeholder inserts the Start Date specified on the Workflow and is always included in the email.
The ##WORKFLOW_NOTES## placeholder inserts the Workflow Notes from the Notes tab of the Workflow and is only included if there is a value.