Service Desk Workflow Assigned

Service Desk Workflow Assigned

Purpose

The Service Desk Workflow Item Assigned Notification is used to notify Workers and their managers when Workflow is assigned to them.

Recipient

The ##ASSIGNED_WORKER_EMAIL## placeholder will insert the email of the Worker / Contact that is assigned on a Workflow.
The ##SDWF_WORKGROUP_MANAGER_EMAIL## placeholder will insert the email of the Contact that is set as the Manager in the Workgroup of the Workflow.

Content

The email will provide a summary of the Workflow that was assigned. The ##SDWF_SEQUENCE## placeholder inserts the Wf Number from the Workflow and is always included in the email.
The ##SD_LINK## placeholder inserts a URL link to the SD Item and is always included in the email.
The ##SDA_NUMBER## placeholder inserts the Action # into the email and is only included if there is a value for the Action #.
The ##SDWF_WORKGROUP## placeholder inserts the Workgroup specified in the Workflow and is always included in the email.
The ##SDWF_WORKER## placeholder inserts the Worker that is specified in the Workflow and is only included in the email if there is a value.
The ##SDWF_START_DATE## placeholder inserts the Start Date specified on the Workflow and is always included in the email.
The ##WORKFLOW_NOTES## placeholder inserts the Workflow Notes from the Notes tab of the Workflow and is only included if there is a value.