The Service Desk icon serves as the portal to many of PCR-360's most critical functions. The Service Desk is designed as the single point of reference for all transactions that add, change, move, or delete any of the services and/or equipment that your organization tracks via PCR-360.
The Service Desk is broken down into these distinct categories: Requests, Estimates, Orders, Incidents, Projects, Problems, Quick Ticks, and Legacy. By accessing each group of Service Desk items, Users can assume responsibility for a service, monitor the progress of a service, or make alterations to the service process itself.