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Release 2022.1 is now available; it is a major release that contains many new features, bug fixes, and refinements. This is also our next Long Term Support (LTS) release. Version 2022.1 replaces 2021.1 as our LTS release, meaning 2021.1 is no longer supported. An LTS release is a Major Release that PCR will support for at least 12 months. Release 2022.1 will be supported for 24 months.  All other releases are supported for two release cycles.  LTS Releases will be patched (as a hotfix) for any Critical or High Impact bugs applied after a release.  These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs.  These issues have no workaround, or the workaround is cumbersome.  Once the next LTS is released, PCR will work with customers to move them to the next LTS release.   


NOTE: PHP 7.4 or PHP 8.1 are REQUIRED for this upgrade.


We will begin scheduling 2022.1 updates on customer Test systems starting, on June 17th, 2022.

Notable Changes

  • PHP 8.1 Support 
    • Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system.
  • Redesigned CustomerCenter Approvals Process
  • Billing Improvements
    • Added trackable Quantities to the ViewBill and Bill Details Transactions.
    • Added Selective Billing to the Charge Catalog. Allows billing MRC Charges for specific months while skipping others.
    • Added Service/Equipment Location to the View Bill and Bill Details grid
    • Added a Custom Text configuration option to the Invoice below the header information
    • Added a configuration option to move the Remittance Coupon to the first page of an Invoice
  • Added a new Custom Logic Library to the Wiki
  • Optimized the Message Icon Checker
  • Optimized Service Desk Actions Report, SLA Metrics, and SLA Workflow Metrics grids.

Please review the Database Changes in 2022.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2022.1. The first session is scheduled for June 28th at 11:00 AM Eastern, and the second is scheduled for June 29th at 3:00 PM Eastern.

Key

Release 2022.1 (06-17-2022)

Component

Description

Type

Incident(s)

Documentation

Billing



Added trackable Quantities to the ViewBill and Bill Details Transactions.

IN-5168

IN-6160

Trackable Quantities on the Bill - Requirements

Bill Details

View Bill

Added Selective Billing to the Charge Catalog. Allows billing MRC Charges for specific months while skipping others.

IN-4511

IN-7090

Selective Billing - Requirements Doc

Bills

Charge Catalogs

Charge Tabs

MRC Selective Billing Tab

Added Service/Equipment Location to the View Bill and Bill Details grid



Added a Custom Text configuration option to the Invoice below the header information
Added a configuration option to move the Remittance Coupon to the first page of an Invoice

IN-3704

IN-4149

Billing Parameters

Invoices

Fixed an error triggered when switching the date range on the View Bill



Catalogs

Removed the "Requires Approval" flag from the Service Catalog. 


Service Catalogs

CustomerCenter

Redesigned CustomerCenter Approvals Process

The new process is more flexible for customers using the PCR-360 CustomerCenter. It also provides more options when designating which approvers should receive notifications. 

  • Approval Process Changes
    • CustomerCenter Users can now see their own requests that are pending approval
    • The approver is now displayed on CustomerCenter Orders (when applicable)
    • Users can now update Denied requests (to correct missing or incorrect information) and resubmit requests for approval
    • Stand-alone Equipment is now included in the Approval Process.
    • Added a new Import format to Import Approval Criteria
  • Approvals By Criteria
    • Added a new Grid and form for Adding/Editing Approval Criteria
    • Approvals By Department
    • Approvals By GLA
    • Approvals By Service or Equipment Catalog 
    • Approvals By Request Amount Thresholds
    • Approvals By Owner
    • Current (legacy) GLA approver settings will be migrated to the new system 
    • Approver Criteria can be modified at any time to add, remove, or update approvers
  • Approval Notifications
    • Notifications can now be set up to inform approvers of new Requests 
    • Approval Notifications include a clickable link to approve the request 


CustomerCenter Approvals - Requirements Doc

Approvals

Cart Requests

Events Quick Reference

Service Desk/CustomerCenter Events

Background saves, validations, etc. (when there are multiple requests in the CustomerCenter) no longer update the request total amounts to incorrect values.



General

Optimized the Message Icon Checker

  • Sets default Messages check interval to 30 minutes (after page load, while focused)
  • Removes message checking on page load
  • Removes dashboard checking on page load
  • Clicking the Messages widget in the dashboard or in the corner will check for new messages
  • A maximum of 10 messages will be displayed at a time in the messages widget
  • Optimizes Messages Grid Query for faster performance
  • Added a "Mark as Read" button to the messages grid
  • Added functionality to the Messages Widget to mark all messages as read


Landing Page Configuration

Messages

Messages Widget and Icon

System Widgets

Added a vertical scroll bar to the View Inherited GLA Permissions dialog

IN-7618
The 'FILE' outgoing mail Transport Type now creates Email Files (eml) when DISABLE_EMAIL is true


Configuring Email

Disabling All Email

Added a Maximize button added to Pickers

IN-4510Pickers

Added a "Password Successfully Changed" message to the dashboard after a successful password reset.

IN-7123Password Management
The default refresh rate for dashboard widgets was changed from 1 minute to 30 minutes. 



The auto-complete for Pickers will now use the default perspective if one exists

IN-4223
Warning and Notices are no longer logged on production environments (i.e. the Environment is set to prod).



Cleaned up numerous notices generated by the Equipment Bulk Update process.

IN-7424

Imports & Exports






Added a new Import format to Import Approval Criteria


Approval Criteria Import
The Service Order Import now supports adding and changing Cable information.


Service Order Import

The Equipment Import Improvements

  • The Import can now look up a Parent Equipment by Asset Tag, Serial Number, RECID, and MAC Address.
  • The Import can now find an existing Equipment record to update using a MAC Address.
  • The Import now supports adding Remarks
  • The Import now supports the Expense GLA values

IN-5640

IN-5965


Contacts GLA Approval functionality removed from Imports



Service Import Fixes

  • The Import now validates the Service Pool against the Service Catalog
  • The Import now supports MultiLocation service
  • The Import now only enforces the same rules as the Service form for Status updates
  • The Import no longer crashes when attempting to add or update a Service of the wrong type (i.e. attempting to update a Data Service with a Phone Service Import)
  • The Import now copies the Service Host, Billable flag, and Report 911 flag from the Service Catalog for new services
  • The Import now requires the Rating Group if the RATING_GROUP configuration is turned on, the Service is a Phone or Authcode, and the Service is Active.
  • The Import now requires a GLA if the Service is Active and Billable
  • The Import will no longer let you use Inactive Owners, SLAs, Service Hosts, Locations, Billing Groups, or Service Catalogs

IN-6996

Equipment Import Fixes

  • The Import no longer requires you to provide the Equipment Catalog when you are doing an update
  • The Import can now parse a Hierarchical Dept Hierarchy value
  • The Import can now parse a Hierarchical Equipment Catalog value
  • The Import no longer lets you use Inactive Contacts, Dept Hierarchy, or Billing Group
  • The Import now requires an Owner for Assigned Equipment
  • The Import no longer allows Category type Equipment Catalogs to be used to create Equipment
  • Added missing data validations to the Import
  • Added the Billing Group Override field to the Import
  • The Equipment ID is now required for Cabling Equipment with a status of Installed or Assigned 
  • The Purchase Price field no longer allows negative values
  • The Asset Tag field is now required for records with a status of Installed and the Asset Flag checked on the catalog


IN-6681


The country name field is now editable for Caribbean Call Rates on the Call Rate form.


Call Types
Export File Format Header Line no longer errors when trying to use the add button after saving.

IN-7131

Inventory

Double-click is now enabled on the Service Desk tab of the Equipment Form.

IN-3928
Added a User Defined Fields tab for Warehouse Bulk Add and Purchase Order Received Equipment. This allows applying UDF values to all added Equipment.


Warehouse

Inventory - Purchase Order

Equipment fields are now editable and will update the Equipment record on the Warehouse Actions form when returning or picking up Equipment.

IN-7984

People

Removed the GLA Approval tab from Contacts.



Services

Double-click is now enabled on the Service Desk tab of the Service Form.

IN-3928
The Service Desk Activity grid on a Service now displays archived Incidents.



Service Desk

Added the Impact field to Incident, Work Order, and Task Action printouts


IN-7445
Added the Requestor E-Mail to the Service Desk printout report.

IN-7180
Added a tooltip to the Service Desk Action Service Catalog picker which displays the full name of the catalog.

IN-4448

Pickers

Service Desk Actions

Added a Workflow Updated Event


Service Desk Events
The Equipment ID, Asset Tag and MAC Address are now editable for Remove and Move Service Desk Equipment

IN-7279

IN-7121

IN-7984

Service Desk Equipment
Increased the length of the Reference and Location fields on Service Desk Action forms.


Service Desk Actions
Optimized Service Desk Actions Report Grid increases the load speed by 900%. 

IN-4244
Removed the Denied status from Service Desk.



Fixed the "SLA Metrics" and "SLA Workflow Metrics" grids to improve performance and issues preventing the grids from loading. 



The Service ID field is no longer displayed for Action types that do not have a New Service ID.

IN-6824
Completing Service Desk Equipment from the Service Desk Equipment form will now appropriately associate the Equipment with the Service on the Action.



Service Desk Equipment Imported from Service will now use the billable status from the Equipment instead of always turning it on.

IN-7104

IN-7161


Print preferences will now apply when printing Incidents

IN-7930
Resolved a formatting issue that caused action numbers over 999 to get cut off in the Service Desk tab on the Service form.

IN-7200

Fixed an issue with the Service Desk Archive event failing when trying to archive an empty data set.

IN-8011

Switch Interfaces

Added Forced Authorization Codes to the Cisco interface


Cisco Interface
Fixed a bug that prevented Phone Button Templates Form from opening.

IN-4152
Cisco Events are no longer erroneously created for Actions performed on an Avaya CM.



 * Indicates external documentation not written by PCR.



Database Changes in 2022.1


Default Schema


Table NameChangeTable Changes

BILL_DETAILS

Updated
ADD `CHARGE_GLA_PERCENT` INT DEFAULT 100 NOT NULL
ADD `CHARGE_QTY` DECIMAL(18,5) DEFAULT 1 NOT NULL
ADD `CHARGE_QTY_RATE` DECIMAL(18,5)  NULL
ADD `SERVICE_LOCATION_PATH` VARCHAR(4000)  NULL

CC_APPROVAL_CRITERIA

New

CC_APPROVAL_APPROVERS

New

CC_REQUESTS

Updated
ADD `PENDING_APPROVAL` TINYINT(1) DEFAULT 0 NOT NULL

CHRG_CATALOG

Updated
ADD `SELECTIVE_BILLING` TINYINT(1) DEFAULT 0 NOT NULL
ADD `SELECTIVE_BILLING_BEHAVIOR` VARCHAR(20)  NULL
ADD `SELECTIVE_BILLING_MONTHS` VARCHAR(26)  NULL

CONTACTS_GLA_APPROVAL

Removed

IMPORT_RECORD_TYPES

UpdatedData updated

NOTIFICATIONS

UpdatedData updated

SERV_CATALOG

Updated
DROP COLUMN REQUIRES_APPROVAL


Metadata Schema


Table NameChangeTable Changes
No changes


Archive Schema


Table NameChangeTable Changes
SERVICE_DESK_ACTIONSUpdated
ADD COLUMN IMPACT_CODE VARCHAR(50) NULL
ADD COLUMN IMPACT_VALUE VARCHAR(100) NULL


Supported Versions

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