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Functionality Across Cisco Interface Grids

All grids that are present in the Cisco Interface with PCR-360 allow for:

  • Selecting the Call Manager with the Select CUCM button.

  • Add new records with the Add button located on the Authorization Code Grid button.

Note: the 'Gateway' grid can not add new records.

  • Update existing records with the Edit Selected button located on the Authorization Code Grid button.

  • Remove existing records with the Delete Selected button.

Note: the 'Gateway' grid can not add new records.

The 'Cisco Audit Log' can only view records of when updates were made.

This interface module emulates what is already available on the Call Manager. As such much of this Article will just provide an example of what the Grids and Forms look like.

System

Server
Cisco Server Grid exampleAdd New Server Form example
Phone NTP Reference
Cisco Phone NTP Reference Grid exampleAdd New Phone NTP Reference Form example
Physical Location
Cisco Physical Location Grid exampleAdd New Physical Location Form example
MLPP
Cisco MLPP Domain Grid exampleAdd New MLPP Domain Form example
Security
Cisco Phone Security Profile Grid exampleAdd New Security Profile Form example
Geolocation Configuration
Cisco Geolocation Configuration Grid exampleAdd New Geolocation Form example

Call Routing

AAR Group
Cisco AAR Group Grid exampleAdd New AAR Group Form example
Intercom
Route Partition
Cisco Intercom Route Partition Grid exampleAdd New Route Partition Form example
Calling Search Space
Cisco Intercom Calling Search Space Grid exampleAdd New Calling Search Space Form example


Directory Number
Cisco Intercom Directory Number Grid exampleAdd New Intercom Directory Number Form example

To updated multiple records at once, select the desired records from the Grid, then click the Bulk Update button, to open the Bulk Update form.

Cisco Intercom Bulk Update form example

Click the Save and Close button to begin the 'Bulk Update' process.

Class of Control
Partition
Cisco Class of Control Partition Grid exampleAdd New Route Partition Form example
Calling Search Space
Cisco Class of Control Calling Search Space Grid exampleAdd New Calling Search Space Form example
Forced Authorization Codes
Cisco Forced Authorization Codes Grid exampleAdd New Forced Authorization Code Form example
Directory Number
Cisco Directory Number Grid exampleAdd New Directory Number Form example

To updated multiple records at once, select the desired records from the Grid, then click the Bulk Update button, to open the Bulk Update form.

Cisco Call Routing Directory Number Bulk Update form example

Click the Save and Close button to begin the 'Bulk Update' process.

Advanced Features

Voice Mail
Voice Mail Pilot
Cisco Voice Mail Pilot Grid exampleAdd New Voice Mail Pilot Form example
Voice Mail Profile
Cisco Voice Mail Profile Grid exampleAdd New Voice Mail Profile Form example
SAF
SAF Security Profile
Cisco SAF Security Profile Grid exampleAdd New SAF Security Profile Form example
SAF Forwarder
Cisco SAF Forwarder Grid exampleAdd New SAF Forwarder Form example

Device

Gateway
Cisco Gateway Grid exampleManage Endpoint Form example
Phone
Cisco Phone Grid exampleAdd New Phone Form example

To updated multiple records at once, select the desired records from the Grid, then click the Bulk Update button, to open the Bulk Update form.

Cisco Phone Bulk Update form example

Click the Save and Close button to begin the 'Bulk Update' process.

Remote Destination
Cisco Remote Destination Grid exampleAdd New Remote Destination Form example
Device Settings
Phone Button Templates
Cisco Phone Button Templates Grid exampleAdd New Phone Button Template Form example
Common Device Configurations
Cisco Common Device Configurations Grid exampleAdd New Common Device Config Form example
Device Defaults
Communication Cisco Device Settings Defaults Grid example

Device Defaults are specific Service Host Type, not a specific Service Host.

Analog Endpoint

Analog Phone

User Management

Application User
User Management Application User Grid exampleAdd New Application User Form example
End User
User Management End User Grid exampleAdd New End User Form example
User Group
User Management User Group Grid exampleAdd New User Group Form example
SIP Realm
User Management SIP Realm Grid exampleAdd New SIP Realm Form example

Audit Log

Cisco Audit Log Grid example

The Cisco 'Audit Log' is the primary reason to utilize the Cisco Switch Interface within PCR-360.  By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.

When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance.  To access archived records use the Table Selector field on the grid header.

Table Selector dropdown example


Cisco Switch Interfacing with Service Desk

A 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action.

Service Desk can appropriate a number of different types of items on the Cisco switch:

'Analog Endpoints' and 'Analog Phones'

'Devices'

'Devices' example

'Directory Numbers'

Directory Number example

'End Users'

End User example

'Forced Authorization Code'

Forced Authorization Code Example
Add Item

When adding new Analog Endpoints and Analog Phones, depending on the CISCO_AUTO_ASSIGN_ENDPOINT configuration, the Endpoint will be automatically assigned depending on available Servicing Equipment for the Service Desk Action's Location.

If a new item is needed to be provisioned on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

    Service Desk Action - Communication Tab example

  2. On the Communication Tab of the Service Order Action, click the Add Item button.

  3. From the dropdown menu of the button, select the type of Item desired.

    Cisco SD Communication Menu

  4. Fill out the details for the selected item.

  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Change Item

If an existing item is needed to be updated on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

    Service Desk Action - Communication Tab example

  2. On the Communication Tab of the Service Order Action, click the Change Item button.

  3. From the dropdown menu of the button, select the type of Item desired.

    Cisco SD Communication Menu

  4. Select the existing item from the form.

    Select an Existing Item form example

  5. Fill out the details for the selected item.

  6. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Item

If an existing item is needed to be removed from the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

    Service Desk Action - Communication Tab example

  2. On the Communication Tab of the Service Order Action, click the Remove Item button.

  3. From the dropdown menu of the button, select the type of Item desired.

    Cisco SD Communication Menu

  4. Select the existing item from the form.

    Select an Existing Item form example

  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.


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