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Service Service Desk tab

Owned by Brian Dixon
Last updated: Jun 11, 2024
1 min read

Service Desk

image-20240611-160911.png

 

The Service Desk tab provides a list of Service Desk Orders or Incidents that have been created for this Service. Incidents appear immediately when they are created, but Service Orders may not appear in this list until they are completed. Select the Service Desk option to open one of the associated Service Desk entries.

Archived Service Desk Items

When a related Service Desk Item to the Service becomes Archived, the image-20240611-160944.png button will be disabled when it is selected, but the User will still be able to print the Archived record.