(2024.1) Cisco
- Brian Dixon
- Bianca Rosa (Unlicensed)
- 1 Functionality Across Cisco Interface Grids
- 2 System
- 2.1 Server
- 2.2 Phone NTP Reference
- 2.3 Physical Location
- 2.4 MLPP
- 2.5 Security
- 2.6 Geolocation Configuration
- 3 Call Routing
- 3.1 AAR Group
- 3.2 Intercom
- 3.2.1 Route Partition
- 3.2.2 Calling Search Space
- 3.2.3 Directory Number
- 3.3 Class of Control
- 3.3.1 Partition
- 3.3.2 Calling Search Space
- 3.4 Forced Authorization Codes
- 3.5 Directory Number
- 4 Advanced Features
- 4.1 Voice Mail
- 4.1.1 Voice Mail Pilot
- 4.1.2 Voice Mail Profile
- 4.2 SAF
- 4.2.1 SAF Security Profile
- 4.2.2 SAF Forwarder
- 4.1 Voice Mail
- 5 Device
- 5.1 Gateway
- 5.2 Phone
- 5.3 Remote Destination
- 5.4 Device Settings
- 5.4.1 Phone Button Templates
- 5.4.2 Common Device Configurations
- 5.4.3 Device Defaults
- 6 User Management
- 6.1 Application User
- 6.2 End User
- 6.3 User Group
- 6.4 SIP Realm
- 7 Audit Log
- 8 Cisco Switch Interfacing with Service Desk
- 8.1 Add Item
- 8.2 Change Item
- 8.3 Remove Item
Functionality Across Cisco Interface Grids
All grids that are present in the Cisco Interface with PCR-360 allow for:
Selecting the Call Manager with the
button.
Add new records with the
button.
Note: the 'Gateway' grid can not add new records.
Update existing records with the
button.
Remove existing records with the
button.
Note: the 'Gateway' grid can not add new records.
The 'Cisco Audit Log' can only view records of when updates were made.
This interface module emulates what is already available on the Call Manager. As such much of this Article will just provide an example of what the Grids and Forms look like.
System
Server
Phone NTP Reference
Physical Location
MLPP
Security
Geolocation Configuration
Call Routing
AAR Group
Intercom
Route Partition
Calling Search Space
Directory Number
To updated multiple records at once, select the desired records from the Grid, then click the 
Click the 
Class of Control
Partition
Calling Search Space
Forced Authorization Codes
Directory Number
To updated multiple records at once, select the desired records from the Grid, then click the 
Click the 
Advanced Features
Voice Mail
Voice Mail Pilot
Voice Mail Profile
SAF
SAF Security Profile
SAF Forwarder
Device
Gateway
Phone
To updated multiple records at once, select the desired records from the Grid, then click the 
Click the
Remote Destination
Device Settings
Phone Button Templates
Common Device Configurations
Device Defaults
Device Defaults are specific Service Host Type, not a specific Service Host.
Analog Endpoint
Analog Phone
User Management
Application User
End User
User Group
SIP Realm
Audit Log
The Cisco 'Audit Log' is the primary reason to utilize the Cisco Switch Interface within PCR-360. By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.
When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance. To access archived records use the Table Selector field on the grid header.
Cisco Switch Interfacing with Service Desk
A 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action.
Service Desk can appropriate a number of different types of items on the Cisco switch:
'Analog Endpoints' and 'Analog Phones'
'Devices'
'Directory Numbers'
'End Users'
'Forced Authorization Code'
Add Item
When adding new Analog Endpoints and Analog Phones, depending on the CISCO_AUTO_ASSIGN_ENDPOINT configuration, the Endpoint will be automatically assigned depending on available Servicing Equipment for the Service Desk Action's Location.
If a new item is needed to be provisioned on the switch, perform the following actions:
Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
On the Communication Tab of the Service Order Action, click the
button.
From the dropdown menu of the button, select the type of Item desired.
Fill out the details for the selected item.
'Complete' the Service Order to persist the change throughout PCR-360 and the switch.
Change Item
If an existing item is needed to be updated on the switch, perform the following actions:
Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
On the Communication Tab of the Service Order Action, click the
button.
From the dropdown menu of the button, select the type of Item desired.
Select the existing item from the form.
Fill out the details for the selected item.
'Complete' the Service Order to persist the change throughout PCR-360 and the switch.
Remove Item
If an existing item is needed to be removed from the switch, perform the following actions:
Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
On the Communication Tab of the Service Order Action, click the
button.
From the dropdown menu of the button, select the type of Item desired.
Select the existing item from the form.
'Complete' the Service Order to persist the change throughout PCR-360 and the switch.