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(2024.1) Inventory - Service Desk



Service Desk



Service Desk Tab
Service Desk Tab



The 'Service Desk' tab provides a list of Service Desk Items created for this Inventory item. Service Desk Items will appear immediately when they are made. If there are Items to review, such as a piece of Equipment being used in a Service Desk Order or an Incident, then the User can view that Order.

From this tab, a User is also able to view the Assigned WorkersCompleted WorkersAssigned Workgroups, and Completed Workgroups related to the piece of Equipment.

Viewing/Editing Service Desk Items

  1. Select the Service Desk record to review in the Service Desk grid.

  2. Click the image-20240625-105706.png  button.

  3. The associated Service Desk entry will open in a new form. The User can view and edit the Service Desk item and Save it all from this form.

Archived Service Desk Items

When a related Service Desk Item to the Equipment becomes Archived, the image-20240625-105703.png button will be disabled when it is selected, but the User will still be able to print the Archived record.