Day One

Welcome and Introductions

Recent and Planned Changes

COVID

Financial Systems

Help Desk Review

Looking Forward

CustomerCenter Redesign Demonstration

Day Two

Custom Logic

OS and Database Support

Future Enhancements

Service Desk

Cable Infrastructure

Inventory

Tips and tricks

Day Three

Reporting and AdHocs

API Integrations

Billing

Service Desk Archiving

Quality Assurance

Day Three Open Q & A