The Service Desk Bulk Update Event can be triggered using Custom Logic. The following parameters are Required to execute the Event.
Service Desk Bulk Update
/** * Event: Service Desk Bulk Update requested * Listener Class: Servicedesk_Model_ServiceDesk * Listener Method: eventBulkUpdate */ { "due_date_enabled":"0", "sd_type_enabled":"0", "sd_status_enabled":"0", "csr_enabled":"0", "contact_owner_enabled":"0", "dept_hier_owner_enabled":"0", "requestor_enabled":"0", "sd_source_enabled":"0", "assoc_proj_enabled":"0", "impact_enabled":"1", "impact":"132", "urgency_enabled":"1", "urgency":"321", "RECID":"25196", "dialogCallback":true, "confirmed":true, "comment":"fhn", "users_recid":"1217", "contact":"216121", "cronEvent":true, "selectedServiceDeskRecids":[ "25196", //RecID of Service Desk record getting updated "25195" //RecID of Service Desk record getting updated ], "selectedServiceDeskFilters":[ ], "eventBroadcastBy":"216121", "eventBroadcastTime":"Oct 3, 2022, 3:19 pm", "eventBroadcastDayofWeek":"1", "eventBroadcastHourMin":"1519", }