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The Service Desk Bulk Update Event can be triggered using Custom Logic. The following parameters are Required to execute the Event.
/**
* Event: Service Desk Bulk Update requested
* Listener Class: Servicedesk_Model_ServiceDesk
* Listener Method: eventBulkUpdate
*/
{
"due_date_enabled":"0",
"sd_type_enabled":"0",
"sd_status_enabled":"0",
"csr_enabled":"0",
"contact_owner_enabled":"0",
"dept_hier_owner_enabled":"0",
"requestor_enabled":"0",
"sd_source_enabled":"0",
"assoc_proj_enabled":"0",
"impact_enabled":"1",
"impact":"132",
"urgency_enabled":"1",
"urgency":"321",
"RECID":"25196",
"dialogCallback":true,
"confirmed":true,
"comment":"fhn",
"users_recid":"1217",
"contact":"216121",
"cronEvent":true,
"selectedServiceDeskRecids":[
"25196", //RecID of Service Desk record getting updated
"25195" //RecID of Service Desk record getting updated
],
"selectedServiceDeskFilters":[
],
"eventBroadcastBy":"216121",
"eventBroadcastTime":"Oct 3, 2022, 3:19 pm",
"eventBroadcastDayofWeek":"1",
"eventBroadcastHourMin":"1519",
}