The (2024.1) Service Desk Bulk Update Event can be triggered using Custom Logic. The following parameters are Required to execute the Event.
Service Desk Bulk Update
/**
* Event: Service Desk Bulk Update requested
* Listener Class: Servicedesk_Model_ServiceDesk
* Listener Method: eventBulkUpdate
*/
PCR_Event::attachDb(
"bulk-update",
["Servicedesk_Model_ServiceDesk" => "eventBulkUpdate"]
);
PCR_Event::trigger(
"bulk-update",
[
"due_date_enabled" => "0",
"sd_type_enabled" => "0",
"sd_status_enabled" => "0",
"csr_enabled" => "0",
"contact_owner_enabled" => "0",
"dept_hier_owner_enabled" => "0",
"requestor_enabled" => "0",
"sd_source_enabled" => "0",
"assoc_proj_enabled" => "0",
"impact_enabled" => "1",
"impact" => "132",
"urgency_enabled" => "1",
"urgency" => "321",
"RECID" => "25196",
"dialogCallback" => true,
"confirmed" => true,
"comment" => "This is a comment",
"users_recid" => "1217",
"contact" => "216121",
"cronEvent" => true,
"selectedServiceDeskRecids" =>
[
"25196", //RecID of Service Desk record getting updated
"25195" //RecID of Service Desk record getting updated
],
"selectedServiceDeskFilters" => [],
"eventBroadcastBy" => "216121",
"eventBroadcastTime" => "Oct 3, 2022, 3:19 pm",
"eventBroadcastDayofWeek" => "1",
"eventBroadcastHourMin" => "1519",
]
);