System Requirements

PCR-360 Operational Requirements

The PCR-360 System is deployed on an Intel-based web server. The following hardware recommendations indicate resources that should be available to the application. The application runs on a Linux Apache Web Server which is included in the estimates for RAM utilization below. Consult the system's administrator for final system specifications.

Database Server

Hardware Requirements

• Dual/multi-core CPU 2GHz minimum

• 100 Mb/s network port (or greater)

• Disk Space

  • 500GB Hard drive + 1GB per million call records stored online

• Memory

  • 16 GB RAM minimum

  • 32 GB RAM recommended

• Tape or backup device

Software Requirements

• Ubuntu Linux 22.04 (LTS) or later

• Red Hat Enterprise Linux 8+

  • NOTE: CentOS 8 is no longer supported.

• One of these supported Database Services:

  • Mysql 8.0/Percona 8.0+  (supported with PCR-360 2021.1 or later).

  • Oracle: 12c (12.2) or greater is required.

    • Note: Oracle is not supported for new installs; existing installations require Oracle version 12.2 or greater.

• For MySQL the database must be configured with the UTF8 character set. For MySQL 8 utf8mb4 and utf8mb4_unicode_ci are supported as well. Currently, other character sets and collations are not supported.

• For Oracle, the AL32UTF8 character set is fine.

Index Server

Additional requirements to support indexing grids

• MongoDB 8 Server

• PHP Mongo DB Driver

• Operating System

  • Ubuntu Linux 20.04 (LTS)+

  • Red Hat Enterprise Linux 8+

Web Server

Hardware Requirements

• Dual/multi-core CPU 2GHz minimum

• 100 Mb/s network port (or greater)

• 100GB Hard drive (allocated for /var/www/pcr360)

• RAM requirements based on simultaneous users:

  • 1 - 1,000: 8GB

  • 1,000 - 5,000: 12GB

  • 5,000+ Please contact PCR

Software Requirements

• Ubuntu Linux 22.04 (LTS) or later

• Red Hat Enterprise Linux 8+

  • NOTE: CentOS 8 is no longer supported. 

• Apache 2.4 HTTP server (SSL) configured

• PHP version

  • PHP 8.3: PCR-360 Versions 2024.2 or later — supplied and installed by PCR

  • PHP 8.1: PCR-360 Versions 2022.1.5 or later and 2022.2 or later — supplied and installed by PCR

  • PHP 7.4: No longer receives security updates. All customers need to upgrade to newer versions of PCR-360 (2022.1 or later) and PHP 8.1

    • PHP version 7.4 (PCR-360 Versions 2021.1 through 2022.1.4) — supplied and installed by PCR

• Required PHP extensions — installed and provided by PCR

• Oracle client or Oracle Instant client (version 11.2 or greater) (if Oracle is used)

Supported Web Browsers

• Chrome (preferred with auto-update service enabled)

• Firefox (preferred with auto-update service enabled)

• Microsoft Edge 84+ (Chromium Edition with auto-update service enabled)

• Additional Browser Requirements:

  • Cookies and Javascript MUST be enabled in the browser

  • The URL to your service should be added to the "Permit" list of the browser's built-in popup blocker or add-ons

  • CustomerCenter requires a minimum screen resolution size of 1280 x 720

• Other browsers may be compatible but have not been fully tested

Note: Microsoft Internet Explorer is not supported

Communication Adapter Modules

The Communication Interfaces developed by PCR-360 are not a part of general PCR-360 functionality and require the purchase of a license for each Module.

Please contact Professional Services to request licenses.

Avaya Interface

In addition to PCR-360 System Requirements, the Avaya Interface requires the Avaya Call Manager to be on Application Enablement Services (AES) v6 or later.

Cisco Interface

In addition to PCR-360 System Requirements, the Cisco Interface requires the Cisco Call Manager to be on Cisco Unified Communications Manager (CUCM) v10.5 or later.