Release 2021.1 is now available; it is a major release that contains many new features, bug fixes, and refinements. This is also our next Long Term Support (LTS) release. An LTS release is a Major Release that PCR will support for at least 12 months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. Once the next LTS is released, PCR will work with customers to move them to the next LTS release.
We will begin scheduling 2021.1 updates on customer Test systems starting, May 14th, 2021.
Notable Changes
- Added a Right-Click Menu option "Copy Cell" to all grids to allow users to copy cell content from grids.
- Optimized the Bill Generation process to run faster. Added additional output to the Bill Process Report.
- MySQL 8 Support
- Opening a picker now moves focus to the search field on the picker.
- Added an Equipment Charge Import.
- Numerous Call Import Fixes
- Completed Service Desk Actions will no longer Finalize if charges exist on the Action and the Service is not billable.
- On the Service Desk Charges tab, the MRC and NRC total labels on the bottom have been changed to "Estimated MRC Total" and "Estimated NRC Total" and no longer include stopped charges in their calculation.
- Added a New AdHoc grids to the AdHoc Grid Library.
- Bill Details Transactions Query including Charge Quantities
- Scheduled Reports by User (User Perspectives)
Please review the Database Changes in 2021.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 2021.1. The first session is scheduled for May 19th at 11:00 AM Eastern, and the second is scheduled for May 20th at 3:00 PM Eastern.
Key
Release 2021.1 (05-14-2021)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | The API can now add and update Service Desk Workflow records. | IN-6147 | Service Desk API Calls | |
Added the API call request parameters to the API Request Log. | API Request Log | |||
Added a Barcode API transaction type of 'po_receive'. This allows Equipment on a Purchase Order to be received via the API. | Barcode API Calls | |||
The Equipment API will now set the Warranty End Date automatically when a 'received date' is provided and the Equipment Catalog has a warranty. | Equipment API Calls | |||
Billing | Added the Error column to the Call Details grid. | Call Details | ||
Added a new Configuration Option for Coordinator Email Subject. Changed the "Email Coordinator" form to use a WYSIWYG editor. | IN-5084 | |||
Optimized the Bill Generation process to run faster. Added additional output to the Bill Process Report | IN-5035 IN-5782 | Bills | ||
Bill Grid Column Changes:
| IN-5893 IN-6009 IN-6023 | Billing | ||
The Bill Archive process now only Archives a specific Bill. | IN201935142 | |||
On the Call Detail Errors grid, the Service Host column header has been changed from 'Name' to 'Service Host'. | ||||
The Bill Forward and Bill Backward flags can no longer be changed on existing MRC Charge Catalogs. This will prevent data problems caused by Changing a Charge Catalog from non-Bill Forward to Bill Forward and vice-versa. | ||||
Calls with Expense Type Object Code Overrides now Bill properly. | IN-6223 IN-6224 | |||
Manually adding Call Details no longer fails to populate the dialed number, originating number, and/or auth code values in the grid. | ||||
Fixed issue preventing Alternate Recurring Charges from Stopping. | ||||
Cable | Added the Parent Equipment ID and edit button to the Ports/Pins/Lens form. | IN-6225 | ||
The Cabling Equipment Port copy form now properly copies the port speed. | ||||
The Cable Path Legs form and Service Desk Cabling - Paths Legs form now auto-populate both sides of the path when a PPL is selected. | IN-3087 | |||
The Equipment PPL grid no longer shows the wrong cable name when a PPL is connected to more than one pair by removing: corrects duplicated Cable Names in PPL Grids when a PPL is assigned on multiple Cables | ||||
Catalogs | Adding a Building inside of another Building is no longer allowed. Added a Building Group Location Type to allow grouping multiple buildings under a single Location that is not a site. (i.e. in cases where a building has multiple entrances with a 911 address). | IN-4313 | Location Catalogs | |
Inactive Vendors no longer appear in the list when using the Add Existing Vendor button. | IN-5169 | |||
Deactivating a Charge Catalog now properly deletes the ARC and NRC Charges. | ||||
Adding a new Location now triggers the event to update the full Location path. Previously, when the event did not trigger, it could be difficult to use the new Location on Equipment or Services. | ||||
CustomerCenter | The CustomerCenter menu links now support a length of up to 500 characters. | IN-5700 | ||
Now, when News and Alerts are displayed on CustomerCenter the Urgency is reflected using the color scheme: green, yellow, red, (for low, medium, and high). | ||||
The Request Tracking grid now wraps rather than overflow horizontally. | ||||
Editing a link in the CustomerCenter Favorites widget now updates the widget with the changes instead of creating a new widget. | ||||
General | MySQL 8 Support | |||
Added a Right-Click Menu option "Copy Cell" to all grids to allow users to copy cell content from grids. | ||||
Opening a picker now moves focus to the search field on the picker. | ||||
Added Custom Validation support for Attachment tables. | ||||
The Bulk Update Confirmation Forms now require the user to enter the number of records that will be updated. | IN-4992 IN-3638 | |||
The Bookmarks section no longer requires a refresh to display recently added items. | ||||
The "By Type and Service Catalog" Dashboard Widget no longer throws an error on drill-down. | IN-3629 | |||
The state of the Both/Service/Equipment button on the "Manage Phone Services" charges tab, can now be saved with a perspective. | IN-4964 Users Group 2020 | |||
Cleaned up a number of notices that filled up the Error Logs. | ||||
Imports & Exports | Added an Equipment Charge Import. | IN-6088 | Equipment Charge Import | |
Added the Service Recid and Service Swap Recid fields to the Service Order Import, to support Services that have blank Service ID. | Service Order Imports | |||
Added the Service Recid field to the Usage Import, to support Services that have blank Service ID. | ||||
Improved logic to look up Service ID for Calls and Usage imports. | ||||
Archiving Call Details will no longer throw a "Duplicate Error" when a duplicate call already exists in an Archive table. | IN-5234 | |||
Call Import Fixes
| IN-2833 IN-5132 | Call Imports | ||
Several Usage Import crashes were fixed. | ||||
The Import Format field is no longer ignored in the Call Details 'Rerate Calls' popup. | IN-6136 | |||
Fixed several different Import crashes caused by not mapping some child tab fields. | ||||
Service Order Import Fixes
| ||||
The Equipment Import will now set the warranty end date automatically when a 'received date' is provided, and the Equipment Catalog has a warranty. | Equipment Import | |||
Inventory | Added columns for Serial Number, Equipment ID, and Associated Service ID to the Warehouse Actions Grid | IN-4272 Users Group 2020 | Warehouse Actions | |
Added an Equipment Condition column to the Equipment picker grid of the Return Orders form. | Return Order | |||
Services | Corrected an issue with the Services grid, which should also improve load times for Oracle customers. | |||
Fixed Phone Service form perspective error when a Catalog was set on the perspective. | ||||
Service Desk | Added an SLA column to the Incident Grid. | IN201833009 | Incidents | |
Added an SDC Type column to the Service Desk Classification grid to aid in searching for a specific SDC. | Service Desk Classification (SDC) | |||
Added the SDC Name column to the 'Add Existing' Workflow picker in the Service Desk Classifications grid | IN-3809 | Service Desk Classification (SDC) | ||
Added a column to the Multi-Location picker that shows the number of Path Legs assigned in the Location. | IN-5097 | |||
Completed Service Desk Actions will no longer Finalize if charges exist on the Action and the Service is not billable. | Service Desk Charges | |||
On the Service Desk Charges tab, the MRC and NRC total labels on the bottom have been changed to "Estimated MRC Total" and "Estimated NRC Total" and no longer include stopped charges in their calculation. | Users Group 2016 | Service Desk Charges | ||
Clicking on the Service ID field in the Service Desk View Path Report (when a Service does not exist on an Add Action) no longer triggers an error. | ||||
The Service ID column on the Service Desk Action grid now allows filtering by non-formatted Service IDs. | IN-3810 | |||
Service Desk Charges will now update with Billing Group Pricing, from a Contact Owner's Department Billing Group, if a Billing Group is not set for the Contact. | ||||
Disconnect, Swap, and Service ID Actions are now able to view the Path from the Cabling tab. | ||||
Fixed an error from the Service Desk 360 Wizard which would happen if the user set a Request Date on the Wizard and if the Service had a remark on it already. | IN-3257 IN-4376 IN-4466 IN-4467 IN-5668 | |||
Opening a Service Desk record from a Service/Equipment Activity Grid will now display the "Last Modified" information. | IN-5056 IN-5875 | |||
Fixed bug that prevented adding a Path Legs from Incident Requests and Incident Reports. | IN-5004 | |||
Deleting a Swap Action now properly restores the PPL/Pair/Strand Status. | IN-5744 | |||
Fixed issue when a single unit of Equipment is completed for a multi-unit piece of Equipment the entire Equipment record was updated. | IN-5627 | |||
Service Orders will no longer error when completing them with at least two Actions of different change types. | IN-5686 IN-5924 | |||
Inactive Contacts are no longer displayed in the email field when using the Request Update Form on Service Desk Workflow. | IN-5675 |
* Indicates external documentation not written by PCR.
Database Changes in 2021.1
Default Schema
Table Name | Change | Table Changes |
---|---|---|
MENU | updated | Increased field size to 500 characters |
USERS_PREFERENCES | updated | Updated Value column |
BILLS | updated | DROP COLUMN `TOLL`; |
BILLS_PROCESSLOG | updated | ADD INDEX `BILLS_PROCESSLOG_3` (`BILLS_RECID`, `RECORD_RECID`, `RECORD_TABLE`) |
Metadata Schema
Table Name | Change | Table Changes |
---|---|---|
No changes |
Archive Schema
Table Name | Change | Table Changes |
---|---|---|
No Changes |