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ServiceDesk New Inquiry Received
Purpose
The ServiceDesk New Inquiry Received Notification provides an automated response when any Inquiry is received into the Service Desk, when an email is received, to the sender of the email so that they will have a Service Desk number to track their Inquiry.
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Additionally, there are a number of placeholders which will be added to the Body of the email that will send out.
The ##SD_NUMBER## placeholder will insert the Service Desk Number of the Inquiry that is created into the email and is always included in the email that is sent out.
The ##SUBJECT## placeholder will insert the subject line from the original email into the email Notification that sends out and will always include whatever text was originally sent to the Inquiry.
The ##MESSAGE## placeholder will insert the body of the original email into the email Notification that sends out and will always include whatever text was originally sent to the Inquiry.
Note: Since both the Subject and Body of any email can be sent in blank, the ##SUBJECT## and ##MESSAGE## in the Notification can be blank as well.