Purpose
The ServiceDesk New Inquiry Received Notification provides an automated response when any Inquiry is received into the Service Desk, when an email is received, to the sender of the email so that they will have a Service Desk number to track their Inquiry.
Recipient
The ##FROM_EMAIL## placeholder will take the email of the original sender of the received email and insert it into the To: field of the Notification that will send out and is always included in the Notification.
Content
The following boilerplate text will be always included when an Inquiry is received:
"Your email Service Desk Inquiry has been received and an issue has been created.
We will examine your Inquiry and respond shortly.
If you need to add to this Inquiry simply respond to this email."
Additionally, there are a number of placeholders which will be added to the Body of the email that will send out.
The ##SD_NUMBER## placeholder will insert the Service Desk Number of the Inquiry that is created into the email and is always included in the email that is sent out.
The ##SUBJECT## placeholder will insert the subject line from the original email into the email Notification that sends out and will always include whatever text was originally sent to the Inquiry.
The ##MESSAGE## placeholder will insert the body of the original email into the email Notification that sends out and will always include whatever text was originally sent to the Inquiry.
Note: Since both the Subject and Body of any email can be sent in blank, the ##SUBJECT## and ##MESSAGE## in the Notification can be blank as well.