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The 'Call Types' grid provides the Organization's financial team with catalog-type lists of the types of Calls that can be made by the Organization and the Rates that accompany them.

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Navigate to the Billing Call Types grid by clicking Admin > Billing > Call Types.

On the Billing Call Types grid, Users can add new Call Types and edit and delete existing ones. The purpose of adding new types here is to help classify calls Calls when processing them out of call/carrier files.

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To add a new Call Type, click the  button located on the Grid Toolbar grid toolbar above the Billing Call Types Gridgrid.

In the 'Add New Call Type' data entry form (see image above), the User is prompted to define several fields.

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Select a 'Call Type' from the drop-down menu. The Call Type is required and a default value of 'Interstate' will be loaded into the drop-down when the form opens. Choices range from 'Local' to 'International'. Keep in mind that the available and required fields can change based on the User's 'Call Type' selection. For example, if the 'Call Type' is defined as 'International', 'Country Code' and 'Country Name' become required fields while 'NPA' and ‘NXX’ are no longer available.

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Once all required fields have been defined, select 'Save New' click the Image Added button at the bottom of the Call Type data entry form. The new Call Type will appear on the Billing Call Type Gridgrid.

Editing Call Types

To edit an existing Call Type, simply highlight the item on the Billing Call Type grid and click the 'Edit Selected' the Image Added button located on the Grid Toolbar above the Grid.

The data entry form is identical to the Call Type data entry form displayed above.

Assuming that all required fields have been defined, select 'Save' at the bottom of the Call Type data entry form. The changes will be reflected on the Billing Call Type Gridgrid.

Deleting Call Types

Highlight an item in the Billing Call Type grid and click the 'Delete Selected' the Image Added button located on the Grid Toolbar grid toolbar above the Gridgrid.

Notes on Call Types

Many call types are pre-loaded Call Types are preloaded into PCR-360 and defined as 'System Use' for proper call processingCall Processing. Those call types Call Types cannot be modified or deleted.

During call processingCall Processing, the most specific matching call type Call Type is used. If an international call Call is placed with a country code that is present in the call types Call Types table, that call type Call Type will be used. Otherwise it will use the system use 'International' call type Call Type with no country code defined. The same concept applies to domestic call types Call Types with NPA and NXX values.