The Call Types grid provides the Organization's financial team with catalog-type lists of the types of Calls that can be made by the Organization and the Rates that accompany them.
Call Types
Navigate to the Billing Call Types grid by clicking Admin > Billing > Call Types.
On the Billing Call Types grid, Users can add new Call Types and edit and delete existing ones. The purpose of adding new types here is to help classify calls when processing them out of call/carrier files.
Adding Call Types
To add a new Call Type, click the 
button located on the Grid Toolbar above the Billing Call Types Grid.
In the Call Type data entry form (see image above), the User is prompted to define several fields.
The 'Service Host' field is optional. If this is filled in, this Call Type will only be available to Phones that are also on that Service Host. If the Service Host is left blank, this Call Type will be available to all Calls.
Select a 'Call Type' from the drop-down menu. Choices range from 'Local' to 'International'. Keep in mind that the available and required fields can change based on the User's 'Call Type' selection. For example, if the 'Call Type' is defined as 'International', 'Country Code' and 'Country Name' become required fields while 'NPA' and ‘NXX’ are no longer available.
Users can only input three-digit numbers into the fields labeled 'NPA' and 'NXX'. 'NPA', or 'Numbering Plan Area', represents a three-digit area code. 'NXX', or 'Network Numbering Exchange', represents the first three digits of a phone number.
Once all required fields have been defined, select 'Save New' at the bottom of the Call Type data entry form. The new Call Type will appear on the Billing Call Type Grid.
Editing Call Types
To edit an existing Call Type, simply highlight the item on the Billing Call Type grid and click the 'Edit Selected' button located on the Grid Toolbar above the Grid.
The data entry form is identical to the Call Type data entry form displayed above.
Assuming that all required fields have been defined, select 'Save' at the bottom of the Call Type data entry form. The changes will be reflected on the Billing Call Type Grid.
Deleting Call Types
Highlight an item in the Billing Call Type grid and click the 'Delete Selected' button located on the Grid Toolbar above the Grid.
Notes on Call Types
Many call types are pre-loaded into PCR-360 and defined as 'System Use' for proper call processing. Those call types cannot be modified or deleted.
During call processing, the most specific matching call type is used. If an international call is placed with a country code that is present in the call types table, that call type will be used. Otherwise it will use the system use 'International' call type with no country code defined. The same concept applies to domestic call types with NPA and NXX values.