...
In PCR-360 Service Desk 'Quick Tick(s)' allow a User to quickly document customer calls, emails and basic inquiries that do not require the creation of a full-Service Desk Incident, Order, Project, or Problem. A User might wish to set up for a 'Quick Tick Type' include initiating a Password Reset upon request form from another User, or triggering an internal process such as a 'Custom Event', 'Notification' or 'Escalation'. The 'Quick Tick' button is at the top-right of all sections of PCR-360 for speedy access like the 360 View. In order to create a Quick Tick, check out the guide in the Quick Reference section. Additionally, Quick Tick types can be added and a guide for that process is available in the Quick Reference section.
Quick Ticks are an excellent way to create a record of track quick work. Password reset requests, tracking call transfers to another department, and providing general information to the customer are just a few situations where a Quick Tick could be used instead of a Service Desk: Order or Incident. It might not be worth going through the entire Order writing procedure just to reset someone’s voicemail, password, email, etc. but However, keeping track of how many password-resets your organization does can be very helpful in allocating resources, documenting your workload and considering future procedures and/or charges for work. Quick Ticks provide a quick and easy method to track this type of work.
Quick Ticks are convenient because they can be created from any page in the application. The "Quick Tick" option is located in the PCR-360 menu in the upper-right corner of the browser, next to the 360 searchSearch. 
You may also click Main > Service Desk > Quick Tick and click the 'Add' button.
...
Quick Ticks do not require "Completion" or "Finalization" like a typical Order or Incident. Once a Quick Tick is saved it is considered "Finalized" and generally does not need any additional information after it is saved. Quick Ticks are still accessible from the Quick Ticks grid, by going to the Main PCR-360 menu, clicking "Service Desk" and clicking "Quick Ticks". Double-clicking on a Quick Tick in the grid, or selecting a record and clicking the "Edit" button above the grid will bring up the Service Desk Quick Tick form, as seen below.
...