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Table of Contents
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Quick Tick Grid ExampleImage Added

Overview

In PCR-360 Service Desk 'Quick Tick(s)' allow a User to quickly document customer calls, emails and basic inquiries that do not require the creation of a full-Service Desk 'Incident', 'Order', 'Project', or 'Problem'. A User might wish to set up for a 'Quick Tick Type' to include initiating a Password Reset upon receiving a request from another User, or triggering an internal process such as a 'Custom Event', 'Notification' or 'Escalation'. The Create Quick TickImage Modified is  button is at the top-right of all sections of PCR-360 for speedy access like the 360 View. In order to create a Quick Tick, check out the guide in the Quick Reference section. Additionally, Quick Tick types can be added and a guide for that process is available in the Quick Reference section.

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