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- Navigate to Main > Service Desk > Orders.
2. Click the Click button.
3. Enter the Service Rep (if not populated with the User's name)
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Next, add a Service Desk Order Action.
1. Click Add the button.
2. Set the Action as "Miscellaneous"
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- Click on the Workflow tab
2. Click Add button
3. Enter a Workflow Number
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Optionally, choose a Scheduled Date, and/or enter an Estimated Time to complete the workflow.
7. Click button.
Note: A couple of things to remember about Workflow numbers.
- Workflows Numbers are used to order the workflow items
- Leave room between workflow numbers in case items need to be added later. It is recommended to use intervals of 100
- Multiple WF items can have the same number. This is done when those tasks can be performed concurrently
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- Click on the GLA's tab.
2. Click the Manage the button.
3. Click the button.
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