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Using Authorization Codes with Service Order Actions

An 'Auth Code Service' with the Service Host of Avaya and a Pending Service Order for the Service are Required to perform the following Action.

Add Action

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In order to add a new Authorization Code to a Service, perform for following steps:

1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code.
   • Choose Action 'Add' and fill in the Code and COR so that the system knows it is desired to add a new Authorization Code.
3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Change Action

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In order to update an existing Authorization Code on a Service, perform for following steps:

1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code.
   • Choose Action 'Change' and fill in the Code and COR so that the system knows it is desired to update an existing Authorization Code.
3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Action

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In order to remove an existing Authorization Code from a Service, perform for following steps:

1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code.
   • Choose Action 'Remove' and fill in the Code so that the system knows it is desired to remove an existing Authorization Code.
3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.