.Avaya v2019.4

Authorization Codes

'Authorization Codes' can be added, edited and deleted by a User within PCR-360, and enable a User to be able to allow privileged individuals to use other stations for phone calls. The Authorization Code is able to override normal permissions of the station by it's associated to a 'COR (Class of Restriction)' to define the behavior expected of that station. All Authorization Codes are expected to be numeric values and the length is configured in the switch.

The Call Manager can be selected using the 'Select AES' button on the Authorization Code grid.

Class of Restriction (COR)

The COR grid contains a list of all CORs stored by the Call Manager. Only the description is stored within PCR-360, everything else is queried from the Call Manager which means  CORs can not be 'Added' or 'Deleted', only 'Updated'.  From the grid, the Call Manager can be selected using the 'Select AES'  button.

CORs act as blocks on a phone's capabilities to make calls.  Types of things that could be manipulated by a COR include 'Calling Restrictions', 'Automatic Callback' and 'Disallowed List Assignment'. CORs allow for a more personalized level of control of individual phone stations permissions.

Edit a COR

In order to update a COR, a User can follow these steps to use PCR-360 to perform the update. This will make the relevant changes for the COR in the switch.

1. Open a COR by selecting it from the grid and clicking 'Edit Selected' .
2. Update the COR as desired.
3. Save the COR by clicking the 'Save'button .

Add Authorization Code

Navigate to "Main > Communication > Avaya > Authorization Code" and perform these steps to create a new Authorization Code from the Authorization Code Grid. This will create a new Authorization Code within PCR-360 and the switch, and relate it to a COR defined in the switch.

1. Click 'Add' .
2. Enter the desired details for the Authorization Code and COR.
3. If it is desired to have this change occur at a later date or time, set the 'Schedule Action' field to the desired date and time.
   • If not manually set, when the Form is saved, the current date and time will be populated.
4. Save the Form.
5. The Authorization Code and COR appear in the grid.

Edit Authorization Code

Navigate to "Main > Communication > Avaya > Authorization Code" and perform these steps to update an Authorization Code from the Authorization Code Grid.  The Authorization Code will be updated within PCR-360 and the switch, to the existing COR defined on the switch.

1. Choose an item from the grid and double click or select and click 'Edit Selected' .
2. Change the details for the Authorization Code and COR.
3. If it is desired to have this change occur at a later date or time, set the 'Schedule Action' field  to the desired date and time.
   • If not manually set, when the form is saved, the current date and time will be populated.
4. Save the Form.
5. The COR is now updated in the grid.

Delete Authorization Code

Navigate to "Main > Communication > Avaya > Authorization Code" and perform these steps to remove an Authorization Code from the Authorization Code Grid. This will remove the Authorization Code from both PCR-360 and the switch, so that it can no longer be used to grant access to Users.

1. Select an item in the Grid and click 'Delete' .
2. The item has been removed from the grid.

Avaya Switch Interfacing with Service Desk

Using Authorization Codes with Service Order Actions

An 'Auth Code Service' with the Service Host of Avaya and a Pending Service Order for the Service are Required to perform the following Action.

Add Action

In order to add a new Authorization Code to a Service, perform for following steps:

1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code.
   • Choose Action 'Add' and fill in the Code and COR so that the system knows it is desired to add a new Authorization Code.
3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Change Action

In order to update an existing Authorization Code on a Service, perform for following steps:

1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code.
   • Choose Action 'Change' and fill in the Code and COR so that the system knows it is desired to update an existing Authorization Code.
3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Action

In order to remove an existing Authorization Code from a Service, perform for following steps:

1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
2. On the Communication Tab of the Service Order Action, add an Authorization Code.
   • Choose Action 'Remove' and fill in the Code so that the system knows it is desired to remove an existing Authorization Code.
3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.