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When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance.  To access archived records use the Table Selector field on the grid header.

Table Selector dropdown example

Excerpt

Cisco Switch Interfacing with Service Desk

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excerpt

A 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action.

Service Desk can appropriate a number of different types of items on the Cisco switch:

'Analog Endpoints' and 'Analog Phones'

'Devices'

'Devices' example

'Directory Numbers'

Directory Number example

'End Users'

End User example

Add Item

If a new item is needed to be provisioned on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
    Service Desk Action - Communication Tab example
  2. On the Communication Tab of the Service Order Action, click the Add Item button.
  3. From the dropdown menu of the button, select the type of Item desired.
    Add Item options for Cisco Switches
  4. Fill out the details for the selected item.
  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Change Item

If an existing item is needed to be updated on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
  2. Service Desk Action - Communication Tab example
  3. On the Communication Tab of the Service Order Action, click the Change Item button.
  4. From the dropdown menu of the button, select the type of Item desired.
    Change Item options for Cisco Switches
  5. Select the existing item from the form.
    Select an Existing Item form example
  6. Fill out the details for the selected item.
  7. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Item

If an existing item is needed to be removed from the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
  2. Service Desk Action - Communication Tab example
  3. On the Communication Tab of the Service Order Action, click the Remove Item button.
  4. From the dropdown menu of the button, select the type of Item desired.
    Remove Item options for Cisco Switches
  5. Select the existing item from the form.
    Select an Existing Item form example
  6. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

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