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.Cisco v2019.4

Owned by Brian Dixon
Last updated: Jan 08, 2024 by Bianca Rosa (Unlicensed)Version comment
9 min read

System Requirements

The Cisco Communication Interface is not a part of general PCR-360 functionality and requires the purchase of a license. 

Please contact Professional Services to request a license, and confirm your system meets all requirements.

Functionality Across Cisco Interface Grids

All grids that are present in the Cisco Interface with PCR-360 allow for:

  • Selecting the Call Manager with the Select CUCM button.
  • Add new records with the Add button located on the Authorization Code Grid button.

Note: the 'Gateway' grid can not add new records.

  • Update existing records with the Edit Selected button located on the Authorization Code Grid button.
  • Remove existing records with the Delete Selectedbutton.

Note: the 'Gateway' grid can not add new records.

The 'Cisco Audit Log' can only view records of when updates were made.

This interface module emulates what is already available on the Call Manager. As such much of this Article will just provide an example of what the Grids and Forms look like.

System

Server

Cisco Server Grid example

Add New Server Form example

Phone NTP Reference

Cisco Phone NTP Reference Grid example

Add New Phone NTP Reference Form example

Physical Location

Cisco Physical Location Grid example

Add New Physical Location Form example

MLPP

Cisco MLPP Domain Grid example

Add New MLPP Domain Form example

Security

Cisco Phone Security Profile Grid example

Add New Security Profile Form example

Geolocation Configuration

Cisco Geolocation Configuration Grid example

Add New Geolocation Form example

Call Routing

AAR Group

Cisco AAR Group Grid example

Add New AAR Group Form example

Intercom
Route Partition

Cisco Intercom Route Partition Grid example

Add New Route Partition Form example

Calling Search Space

Cisco Intercom Calling Search Space Grid example

Add New Calling Search Space Form example


Directory Number

Cisco Intercom Directory Number Grid example

Add New Intercom Directory Number Form example

To updated multiple records at once, select the desired records from the Grid, then click the Bulk Update button, to open the Bulk Update form.

Cisco Intercom Bulk Update form example

Click the Save and Close button to begin the 'Bulk Update' process.

Class of Control
Partition

Cisco Class of Control Partition Grid example

Add New Route Partition Form example

Calling Search Space

Cisco Class of Control Calling Search Space Grid example

Add New Calling Search Space Form example

Forced Authorization Codes

Cisco Forced Authorization Codes Grid example

Add New Forced Authorization Code Form example

Directory Number

Cisco Directory Number Grid example

Add New Directory Number Form example

To updated multiple records at once, select the desired records from the Grid, then click the Bulk Update button, to open the Bulk Update form.

Cisco Call Routing Directory Number Bulk Update form example

Click the Save and Close button to begin the 'Bulk Update' process.

Advanced Features

Voice Mail
Voice Mail Pilot

Cisco Voice Mail Pilot Grid example

Add New Voice Mail Pilot Form example

Voice Mail Profile

Cisco Voice Mail Profile Grid example

Add New Voice Mail Profile Form example

SAF
SAF Security Profile

Cisco SAF Security Profile Grid example

Add New SAF Security Profile Form example

SAF Forwarder

Cisco SAF Forwarder Grid example

Add New SAF Forwarder Form example

Device

Gateway

Cisco Gateway Grid example

Manage Endpoint Form example

Phone

Cisco Phone Grid example

Add New Phone Form example

To updated multiple records at once, select the desired records from the Grid, then click the Bulk Update button, to open the Bulk Update form.

Cisco Phone Bulk Update form example

Click the Save and Close button to begin the 'Bulk Update' process.

Remote Destination

Cisco Remote Destination Grid example

Add New Remote Destination Form example

Device Settings
Phone Button Templates

Cisco Phone Button Templates Grid example

Add New Phone Button Template Form example

Common Device Configurations

Cisco Common Device Configurations Grid example

Add New Common Device Config Form example

Device Defaults

Communication Cisco Device Settings Defaults Grid example

Device Defaults are specific Service Host Type, not a specific Service Host.

Analog Endpoint
Analog Phone

User Management

Application User

User Management Application User Grid example

Add New Application User Form example

End User

User Management End User Grid example

Add New End User Form example

User Group

User Management User Group Grid example

Add New User Group Form example

SIP Realm

User Management SIP Realm Grid example

Add New SIP Realm Form example

Audit Log

Cisco Audit Log Grid example

The Cisco 'Audit Log' is the primary reason to utilize the Cisco Switch Interface within PCR-360.  By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.

When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance.  To access archived records use the Table Selector field on the grid header.

Table Selector dropdown example


Cisco Switch Interfacing with Service Desk

A 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action.

Service Desk can appropriate a number of different types of items on the Cisco switch:

'Analog Endpoints' and 'Analog Phones'

'Devices'

'Devices' example

'Directory Numbers'

Directory Number example

'End Users'

End User example

Add Item

When adding new Analog Endpoints and Analog Phones, depending on the CISCO_AUTO_ASSIGN_ENDPOINT configuration, the Endpoint will be automatically assigned depending on available Servicing Equipment for the Service Desk Action's Location.

If a new item is needed to be provisioned on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
    Service Desk Action - Communication Tab example
  2. On the Communication Tab of the Service Order Action, click the Add Item button.
  3. From the dropdown menu of the button, select the type of Item desired.
    Add Item options for Cisco Switches
  4. Fill out the details for the selected item.
  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.
Change Item

If an existing item is needed to be updated on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
    Service Desk Action - Communication Tab example
  2. On the Communication Tab of the Service Order Action, click the Change Item button.
  3. From the dropdown menu of the button, select the type of Item desired.
    Change Item options for Cisco Switches
  4. Select the existing item from the form.
    Select an Existing Item form example
  5. Fill out the details for the selected item.
  6. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.
Remove Item

If an existing item is needed to be removed from the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.
    Service Desk Action - Communication Tab example
  2. On the Communication Tab of the Service Order Action, click the Remove Item button.
  3. From the dropdown menu of the button, select the type of Item desired.
    Remove Item options for Cisco Switches
  4. Select the existing item from the form.
    Select an Existing Item form example
  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Help Desk Portal - Email: help@pcr.com - Phone: 616.259.9242