PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release. Bug fixes are only released for versions that are actively supported.

Key

Active support	A release that is actively supported.
End of life	A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible.

Version History

Release Types

LTS Release

An LTS Release is a Major Release that PCR will support for 12 months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. LTS Releases are intended to relieve “Upgrade Fatigue” for Customers who may not need all of the latest features but need critical bugs fixed. Once the 12-month period has elapsed, PCR will work with customers to move them to the next LTS release.

Major Release

Major releases consist of new features and some bug fixes. These features have a relatively large scope with a greater impact on development and testing, e.g. Accounts Receivable, Service Desk Archiving, Work Order, etc. There will be three feature & bug-fix releases in a given year.

Minor Release

Minor releases consist mostly of bug fixes and occasionally minor enhancements to the application. Minor enhancements are relatively small changes with a low impact on development and testing, e.g. adding a column to a grid, a new field, or tweaking the API. The specification process will occur in at least the month prior to being assigned.

The specification process will occur in tandem with the traditional development and testing cycle.

Version	Release Type	Release Date	Support Ends	Release Notes
2024.1	Major	11 Jan 2024	Until 2024.2 is released	https://pcr360.atlassian.net/wiki/x/3-MQAQ
2023.1	Major	13 Oct 2023	11 Jan 2024	https://pcr360.atlassian.net/wiki/x/hZEQAQ
2022.2	Minor	30 Dec 2022	13 Oct 2023	https://pcr360.atlassian.net/wiki/x/NpEQAQ
2022.1	LTS	17 Jun 2022	24 months+ or until the next LTS	https://pcr360.atlassian.net/wiki/x/Q5AQAQ

Archived Releases No Longer Supported

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Version	Release Type	Release Date	Support Ends	Release Notes
2021.3	Minor	30 Dec 2021	30 Dec 2022	https://pcr360.atlassian.net/wiki/x/zo8QAQ
2021.2	Minor	27 Aug 2021	17 Jun 2022	https://pcr360.atlassian.net/wiki/x/eY8QAQ
2021.1	LTS	17 May 2021	17 Jun 2022	https://pcr360.atlassian.net/wiki/x/Yo8QAQ
2020.4	Major	14 Jan 2021	27 Aug 2021	https://pcr360.atlassian.net/wiki/x/A48QAQ
2020.3	Major	14 Oct 2020	17 May 2021	https://pcr360.atlassian.net/wiki/x/g44QAQ
2020.2	Minor	04 Jun 2020	14 Jan 2021	https://pcr360.atlassian.net/wiki/x/lQYRAQ
2020.1	Major	10 Apr 2020	14 Oct 2020	https://pcr360.atlassian.net/wiki/x/FI0QAQ
2019.7	LTS	27 Jan 2020	17 May 2021	https://pcr360.atlassian.net/wiki/x/v4sQAQ
2019.6	Minor	14 Nov 2019	10 Apr 2020	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2019.5	Minor	07 Oct 2019	27 Jan 2020	https://pcr360.atlassian.net/wiki/x/FosQAQ
2019.4	Major	26 Aug 2019	14 Nov 2019	https://pcr360.atlassian.net/wiki/x/qIoQAQ
2019.3	Minor	28 May 2019	07 Oct 2019	https://pcr360.atlassian.net/wiki/x/wNUQAQ
2019.2	Minor	19 Apr 2019	26 Aug 2019	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2019.1	Major	25 Mar 2019	28 May 2019	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2018.1	Major	20 Dec 2018	19 Apr 2019	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2.1.4.7	Minor	09 Oct 2018	25 Mar 2019	https://forums.pcr.com/t/release-notes-2-1-4-7-2018-10-09/526

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