.Release Notes v2019.5
Release 2019.5 is now available; it is a minor release that contains bug fixes, and refinements. We will begin scheduling 2019.5 updates on customer Test systems starting October 8th, 2019.
Notable Changes
Optimized the Charges Grid and Ports/Pins/Lens Picker.
- Added an Open Source Button to the Charges Grid.
- Added Ports/Pins/Lens Transfer Import
- Added an Add From SDC button to the Service Desk Workflow tab
Added a unique key on Ports/Pins/Lens. The Port/Pin/Len Side is now required. This prevents users from creating duplicate Ports/Pins/Lens records and prevents the system from creating duplicate Ports/Pins/Lens records from an Import.
Note: When the test system is upgraded to 2019.5 or later, PCR will add an Adhoc grid (to test and production) for any customers who currently use cable. Customers are responsible for cleaning up the data on production before they can upgrade to 2019.5 (or later) in production. We will NOT upgrade any customers to 2019.5 or later if the Adhoc grid still contains duplicate Ports/Pins/Lens records. If you have any issues cleaning up the data, please send an email to help@pcr.com for assistance.
Please review the Database Changes in 2019.5 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Key
Release 2019.5.2 (11-13-2019)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
Billing | Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%. | |||
The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. | IN-2921 (IN201936601) | |||
| Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed). | ||||
| The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized. | IN-2922 (IN201936602) | |||
CustomerCenter | Users can now set the Account Number/Default GLA on Stand-Alone Equipment. However, the Owner and GLA MUST be the same for all pieces of Stand-Alone Equipment. (i.e. You set the Owner and GLA on once piece of Stand-Alone Equipment and it applies to all of the Stand-Alone Equipment for that Request). | (IN201936659) | ||
| Creating a New Contact with CustomerCenter no longer throws an error. |
Release 2019.5.1 (10-23-2019)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
Billing | Charges stopped exactly on the Start Date of a Bill now Prorate correctly. | IN201936583 | ||
Test Bills and Bill Estimates no longer flag charges as Billing Complete. | ||||
General | Corrected an issue that:
|
Release 2019.5 (10-07-2019)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
API | Added token-based authentication to Service Host REST API for Team Dynamix. | Service Host Rest APIs | ||
Billing | Added the following columns to the Admin → Billing → View/Report → Charges Grid:
| Charges Report | ||
| Added an Open Source button to the Admin → Billing → View/Report → Charges Grid. The new button opens the Source record: Service, GLA, Equipment, or Service Desk. | ||||
| Optimized the Admin → Billing → View/Report → Charges Grid to improve grid load times significantly. By default, the grid now autoloads (rather than waiting for you to add a filter or refresh the grid). |
| |||
The Bill grid's Check Progress form no longer shows more than 100% in the Processing Bill Calls section (when multiple Expense Object Code Overrides are defined). Note: The Process Bill Calls section may still show more than 100% in if GLA splits are used. | ||||
| GLA Changes now properly update Alternate Recurring Charges (Annual Recurring, Semi-Annual Recurring, and Quarterly Recurring). | ||||
Cable | Optimized the Ports/Pins/Lens picker for Equipment records that have more than 10,000 ports. |
| ||
Added a unique key on Ports/Pins/Lens. The Ports/Pins/Lens Side is now required. Note: When the test system is upgraded to 2019.5 or later, PCR will add an Adhoc grid (to test and production) for any customers who currently use cable. Customers are responsible for cleaning up the data in production before they can upgrade production to 2019.5 (or later). If you would like to review the Adhoc Queries or add them before scheduling your upgrade, please download the SQL file from the release notes. If you have any issues cleaning up the data, please send an email to help@pcr.com for assistance. | ||||
Communications | Added multiple enhancements to the Avaya Module:
| Avaya Documentation | ||
CustomerCenter | Approvers are now able to see the Cancel Request Button on the View Request Page for their Requests. | IN201935025 | ||
| The original Owner of a Service or Equipment is now preserved for a Change Owner Request. | IN201936238 IN201834895 | |||
General | Fixed an issue where some tool-tips, filters, and hover images would appear behind a PCR-360 form. | IN201731534 | ||
| Users can now update existing List Values. | IN201936427 | |||
Imports & Exports | Added a Ports/Pins/Lens Transfer Import that will transfer ports from one Equipment record to another. | Ports/Pins/Lens/ Transfer Import | ||
Services | The Associated Service Picker on Equipment now restricts the Services by the Location and Service Locations (for Multiple Location Services). The Service Location(s) must match (or be a descendant of) the Location specified on the Equipment record. | |||
Service Desk | Added an Add From SDC button to the Service Desk Workflow tab. This button allows adding SDC workflow to any existing Service Desk item that is not closed (i.e., Void, Denied, Finalized, Billed, etc.). | |||
| Add Actions created by the PCR-360 Wizard now set the Service Options (Billable, Report 911), and the Default Service Host using the Service Catalog's defaults. | IN201833229 IN201834684 | |||
| Fixed alignment issues with the Service Order Description on the Service Desk Printout. | IN201936068 | |||
The Workgroup and Worker fields are once again editable on the Service Desk Labor Form. | IN201935841 IN201935576 | Service Desk Labor | ||
| Equipment SDCs no longer match SDCs with the 'Any' SDC type selected. Equipment SDCs must exactly match the Equipment Catalog on the Service Desk Item. |
Database Changes in 2019.5
| Table Name | Change | Table Changes |
|---|---|---|
PORTS_PINS_LENS | Updated |
|
| SERVICE_HOSTS | Updated | ADD COLUMN LOGIN_ADDRESS VARCHAR(100) NULL AFTER |
Help Desk Portal - Email: help@pcr.com - Phone: 616.259.9242