Release 2020.4 is now available; it is a major release that contains many new features, bug fixes, and refinements.

We will begin scheduling 2020.4 updates on customer Test systems starting, January 14th, 2021.

Notable Changes

Significant changes to Contact GLA Permissions. Forum Discussion of the changes.
Optimized the Cable Maintenance Grid.
CustomerCenter
- Added User Preferences to CustomerCenter
- The Change Request Menu on CustomerCenter is now customizable.
- Added Custom Font Options.
Added Email support for the Office365 REST Client with OAuth.
Added Custom Logic (API, Events, Validation) Debug command and tab.
Modified the Inventory Overview Grid inventory count columns.

Please review the Database Changes in 2020.4 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2020.4. The first session is scheduled for January 26th at 11:00 AM Eastern, and the second is scheduled for January 27th at 3:00 PM Eastern.

Key

Release 2020.4.6 (9-21-2021)

Component	Description	Incident(s)	Documentation
Archiving	Voided Service Desk Items, with charges, are now eligible for Archiving. Previously, a bug prevented Archiving these items.	IN-6911 IN-6756 IN-6954 IN-6988	Service Desk Archive
Billing	The Bill Coordinator Email now repeats the report header image, GLA, Invoice Number, and Bill Date Range for each GLA in the PDF report.	IN-6731
CustomerCenter	Required Service Desk Action UDFs are now enforced on CustomerCenter Cart Request Actions.	IN-6976
Notifications, Escalations, and Events	Added a new config option DISABLE_EMAIL to disable all emails send/receive, without having to alter the .ini file. Users should now define the email from the Tenant record, rather than the .ini file. Note: This value defaults to 'true' for test environments.
Notifications, Escalations, and Events	The Email column is no longer required on the Notification Log. Errors caused by missing emails are now properly logged.	IN-6813

Release 2020.4.5 (7-16-2021)

Component	Description	Incident(s)
CustomerCenter	Single quotes in a Catalog Titles used for CustomerCenter no longer cause issues with the shopping pages.	IN-6278
Cable	Optimized the Ports/Pins/Lens Picker.	IN-6312
Imports & Exports	The Service Import will no longer crash when adding Equipment to a Service if more than one Equipment record is found with the same Equipment ID.	IN-6597
	For Calls Import Formats, the duration formatting of the Fixed Rate interval fields now works properly.
	Contact Import now allows attaching Inactive GLAs as GLA Permissions and GLA Approvals.	IN-6137
Notifications, Escalations, and Events	Fixed an issue where a Notification with a missing recipient attempted to send an email (using the Office 365 adapter) with a blank recipient.	IN-6575 IN-6027 IN-6677 IN-6718
Service Desk	Corrected an issue that recreated SDC Workflow on save for Estimates, Inquiries, and Work Orders.	IN-6635
Service Desk	Resolves Fatal Error when Printing a Task Action with no Service Catalog.	IN-6617

Release 2020.4.4 (5-27-2021)

Component	Description	Incident(s)	Documentation
Billing	Removed the Service w/MRC and Service w/o MRC columns from the Bills grid.	IN-6137	Counts of Services on a Bill based on Charge Type Forum Posts: Bill Grid Columns Changes to Bill Generation Grid
	Billing Service Fees for Accounts Receivable no longer causes an error.
	Aggregate data processed and saved with a Vendor Charge Audit (Expense Management) Import is no longer carried over between Import Files that are processed at the same time.
CustomerCenter	Permitted GLAs for a Request are now limited to the intersection of the Coordinator's Permitted GLAs and the Department's permitted GLAs.		Shopping
	Stand Alone Equipment quantities are now handled correctly when adding multiple quantities from the shopping pages.
	The Order Summary page now shows the correct UDF data, rather than a RECID for drop-down UDFs.	IN-6028
	Fixed an issue that sometimes caused the CustomerCenter page numbers to be ghosted out on the My Services/Equipment and Department Services/Equipment widget grids.	IN-6048
Notifications, Escalations, and Events	Escalation Criteria now handles Checkbox Data Correctly.	IN-6250
People	The Contact Default GLA is no longer required on the Contact GLA Permissions tab. When you select a Contact Default GLA on a Contact record, it is no longer applied automatically to the Contacts GLA Permissions tab.

Release 2020.4.3 (4-19-2021)

Component	Description	Incident(s)	Documentation
API	Data is now reset between API logic save calls when executing multiple calls in Custom Logic.	IN-5986
API	The Services API will no longer reformat the Service ID when the Service Catalog format is blank.	IN-6117
Billing	Processing Accounts Receivable payments that result in an overpayment no longer throw an error when generating an NRC credit.	IN-6113
CustomerCenter	CustomerCenter SDCs are now applied correctly to Change Service Requests.	IN-6030 IN-5920
CustomerCenter	Corrected the behavior of the GLA Pickers and Owner Pickers to properly obey the GLA Permissions on the logged-in user's contact record, or the coordinator's departments. The corrected behavior is as follows: Non Coordinator Users The GLA picker is now restricted to the GLA permissions on the logged-in user's contact record. The Owner Picker is not editable, the field auto-populates with the current user. Coordinator users The GLA picker is now restricted to the GLA permissions on the logged-in user's contact record. If Permit-None is specified, no GLAs are available. If the Contact GLA Permissions are empty, it is restricted to the GLA Permissions on the Coordinated Departments. The Owner Picker is restricted to users associated with the logged-in user's coordinated departments or Contacts within those departments. For Cart Actions the Owner Picker is restricted to users with the items Billing Groups RECID and associations to the logged-in user's coordinated departments.	IN-6064	CustomerCenter Administration The Cart Special Pricing Options
General	Optimized Custom Validation checks. Changes to improve the security of custom validation checks in 2020.2, resulted in a performance impact when running custom validations. This change addresses the performance impact.	IN-5824 IN-5853
General	Enabled Form Read/Write Permissions on Tree Elements, including the Catalogs tree tools. Users can now set the Catalog tree(s) to Readonly or Permissions Denied.	IN-5967	Tree Elements Permissions
Imports & Exports	The Service Import now checks the Service Locations on a Multiple Location Service (when the Service Catalog requires a Location for the Service.) Previously, the Import would trigger the Error "Missing Required Location".
Imports & Exports	The Bill Date field from the Import File Upload Form is no longer ignored by the Charge Imports. Previously, the current date was used instead.	IN-6025
Inventory	Equipment ID, MAC Address, and Asset Tag values are no longer lost on the Service Desk Equipment form when the values are set from Warehouse Actions.	IN-5907 IN-6043
Notifications, Escalations, and Events	Added the missing _EMAIL Escalation Criteria* data for Service Desk Events.	IN-5942
Notifications, Escalations, and Events	The SD_OWNER fields on the Escalation Criteria form for Service Desk Events are now accessible.	IN-5942
Reports	Emailing a grid report with all rows from the grid, now includes all rows (previously the emailed report only contained the first row).	IN-3059 IN-5896
Services	Corrected display issues on the Services Charge form when FORCE PRORATE is on and Multi-Location is off.	IN-6037
Service Desk	Completing a Miscellaneous Action on a Multiple Location Non-Phone Service no longer throws an error message.	IN-5951
	Double-clicking a row on the My Service Desk grids now opens the Service Desk Item instead of the Workflow form. This change affects the following My Service Desk grid reports: Workflow Workgroup Assigned Workflow	IN-5947	My Service Desk Service Desk Reports
	Finalizing Service Desk Items no longer sets the wrong date on Annual, Semi-Annual, or Quarterly Recurring Charges.

Release 2020.4.2 (3-19-2021)

Component	Description	Incident(s)	Documentation
Billing	The Call Rate form now allows 5-digit decimal currency values.	IN-5723
Cable	Attempting to associate Cable/Conduits/Access Points with existing Cable/Conduit/Access Point records no longer throws an Oops Error.
Cable	The Pair Strand Bulk Update now updates the To Equipment.	IN-5922
CustomerCenter	Added a "Restore Defaults" option to the User Preferences in CustomerCenter to restore Home Page Widgets to the Admin defaults.	IN-5719	Custom Content Account Profile
	Change Menu items now reflect the Custom Menu name in the Cart.	IN-5758
	Sorting the CustomerCenter shopping pages by price no longer produces a "Column not found" error.	IN-5781 IN-5747
General	E911 Changes This update will update the data in the E911 snapshot and load E911 fields from All addresses in the Database. Generating the E911 report now requires using the USE_E911_NENA2_FIELDS configuration option, if the option is not enabled the process will throw an exception. NOTE: This will likely create a change record for every Service on a Building where the Nena2 fields were previously blank. The change records created by this process would be a one-time change. The E911 Report will now convert "Court" to the prefix "CT".	IN-5724
Imports & Exports	Improved the performance of all Imports utilizing Conditional Logic/ validation. (Changes in 2020.1 to improve application security reduced the performance of many Imports.)
Notifications, Escalations, and Events	The Notification Log form no longer throws an error when the CC (email) Field is populated.	IN-5201
Reports	CSV grid reports now consistently show "Yes" or "No" for the Boolean Yes/No values. (Previously some CSV reports were showing 1 or 0 instead)
Service Desk	Added a new Escalation/Notification Filter Variable, SDWF_ADDNEW, to Service Desk Workflow events.	IN-5201	Escalation Criteria Creating an Escalation Escalations
	The "Add From SDC" button on Workflow no longer triggers two Workflow Start Date Notifications.	IN-5201
	The Work Order Print Report now shows the Full Location path on the report.	IN-5800
	Completing an Upgrade/Downgrade Action once again copies the UDF values to the Service.	IN-5672
	When setting a Flat Rate on a Labor Charge, the Labor Charge no longer reverts to the amount for 1 hour of work/the hourly rate.	IN-5659
	The process that sends out Service Desk Emails will now default to the setting in the .ini file when no email addresses are defined on the tenant record.

Release 2020.4.1 (2-10-2021)

Component	Description	Incident(s)	Documentation
API	When creating Upgrade/Downgrade Actions via the API, the Billable and Report 911 flags are now pulled from the Service Catalog, not the existing Service values (if values are not provided in the API Request).	IN-4978 IN-4987
Cable	Updating or saving a Cable Path on a Multiple Location Service no longer displays the message "A path may only be added to a Service with a Location."	IN-5670
CustomerCenter	Validation Errors, from Custom Validation messages, will now be sent to Customers who submit an Incident Request in CustomerCenter.	IN-5671
CustomerCenter	When the user is not a Coordinator, Change Owner Requests now show the Person/Department/Other drop-down selector and related picker fields.
General	The Crystal Reports: Batch Filters Grid should no longer fail to load for Oracle customers.	IN-5622
Imports & Exports	When creating Upgrade/Downgrade Actions via an Import, the Billable and Report 911 flags are now pulled from the Service Catalog, not the existing Service values (if values are not provided in the Import File).	IN-4978 IN-4987
	The Equipment Import will no longer allow Invalid MAC Address Formats.	IN-5011
	The GLA Component Import no longer fails when the Component Type is set in the Import Definition.
Services	Generating a range of non-Phone Service records should no longer fail to create the Service records.	IN-5184 IN-5222 IN-5194
Service Desk	Increased the size of the "From Equipment Catalog" and "To Equipment Catalog" columns for the Service Desk Cable records to prevent data truncation. The Service Desk Cable Archive table was also updated.	IN-5047
	Adding a User-Defined Column (UDC) to the My Service Desk Workgroup or Workflow grids no longer displays an "Oops Error" message.	IN-5189
	Service Desk Archiving Fixes The Service Desk Archiving process will now archive Service Desk Items where some data was not defined (such as a NULL value for the USE_QUANTITY column on Service Desk Charge records). When a single Service Desk Item fails to Archive, will no longer get stuck; the process will continue to archive records.	IN-5090 IN-3923
	Returning Equipment on a Billed or Completed Action should once again create a credit charge.	IN-5177
	When creating Upgrade/Downgrade Actions on a Service Order, the Billable and Report 911 flags are now pulled from the Service Catalog, not the existing Service values.	IN-4978 IN-4987
	Upon saving an Action, the Default Action GLAs will now copy from the Service Order to the Action, if there is not a GLA already on the Action with the same Expense Type. This applies to customers who use the "Multiple Default Action GLAs" configuration option (SDA_ALLOW_MULTIPLE_DEFAULT_GLAS). For customers not using the configuration option, the Action will load the Default Action GLA from the Order when the Action is saved and does not have a GLA with a Default Expense Type.	IN-5171 IN-2998 IN-2999	Service Desk GLAs

Release 2020.4 (01-14-2021)

Component	Description	Incident(s)	Documentation
API	Added support for the Start Date and Recurring Date value on Alternate Recurring Charges.		Service API Calls Equipment API Calls GLA API Calls
	Service Desk Actions created via the API for Non-Phone Type Services can now be created as Billable Services.	IN-2872 IN-3768
	The API now properly updates the Prorate Flag, Quantity, and Amount on Charges.
	The Barcode API now supports the MAC Address field for Warehouse Bulk Adds.
	Using Special Characters or Symbols in Service IDs no longer creates Services with Blank IDs.
Billing	Alternate Recurring Charges now have a Start Date and Recurring Date value. This allows starting Alternate Recurring Charges mid-cycle and preserving a consistent Recurring Date.	IN-3481	Service Charges Equipment Charges GLA Charges Charges Report Bills
	Significant changes to Contact GLA Permissions. This change affects which GLAs Contacts and Coordinators can see to when viewing the bill, receiving the Bill Coordinator Email, or creating a Service Request in CustomerCenter. Contacts will no longer inherit the GLA Permissions from the Contact's Department. Instead, they will only use the GLA Permissions specifically set on the Contact Form. This applies to Coordinators as well. Coordinators, however, will still inherit the GLA Permissions from the Departments they coordinate, but only if there are no GLA Permissions listed on the Coordinator's Contact Form. The GLA Permissions grid on the Contact Form is no longer restricted by the Contact's Department or the Coordinated Departments. Any GLA matching the Billing Group Format can be added to the Contact's GLA Permissions. When GLA Permissions are removed from a Department Form, they are no longer removed from Contacts belonging to those Departments. A bug was fixed on the Contact Form GLA Permission grid for the "Inherited Permissions" button. Clicking this button now properly shows the Contact's inherited permissions and will reflect the other changes to GLA Permission inheritance called out above. If the Contact is a Coordinator, the button will show the GLA Permissions from the Departments where that Contact is a coordinator. If the Contact is not a coordinator, there will be no inherited permissions.	IN-3562 IN-4156 IN-3333	Forum Discussion of the changes Workers/Contacts - GLA Permissions Department Hierarchy - GLA Permissions Department Hierarchy - Coordinators Tab CustomerCenter Cart
	On the View Bill, the Recurring column changed to Charge Type. The new column now properly indicates whether a charge is an Annual Recurring, Semi-Annual Recurring, Quarterly Recurring, Monthly Recurring, or Non-Recurring charge.		Reporting on View Bill
	Deleting or Stopping Annual Recurring, Semi-Annual Recurring, Quarterly Recurring, or Non-Recurring Charges no longer fails.
	Stopping a Charge on the last date of a billing cycle now sets the Stop Date to the last date of that billing cycle, rather than the last date of the following billing cycle.	IN-3719
Cable	Optimized the Cable Maintenance Grid.
	Removed the Service Desk Cable Report. This has been replaced by the Service Desk Cabling Query available in the AdHoc Grids Library.		AdHoc Grids Library
	It is now possible to delete Paths that are on Active Services from the Paths Grid.
Catalogs	Selecting an Owner on the add new GLA form no longer causes the form to hang.
Catalogs	The Report 911 value is no longer blank in the CSV Report from the Locations Grid.	IN-3914
CustomerCenter	Updates to the CustomerCenter Theme Manager Added font options to CustomerCenter Themes. Added a "Set All" option to the CustomerCenter Themes (i.e, added the ability to set all Activity Type colors to the preselected colors).		Theme Manager Customizable Content Requirements
	When using Special Pricing (GLA or Billing Group) prices are now displayed on CustomerCenter. For coordinators, the default prices are loaded from the catalog. For non-coordinators, pricing will be loaded based on the Billing Group of the User, or if GLA Pricing is used, the GLA (Account) selected.		Special Pricing Options Shopping
	The Change Request Menu on CustomerCenter is now customizable.		Menus and Links My Services/Equipment Widget Department Services/Equipment Widget
	Added User Preferences to CustomerCenter The new User Preferences were added to the existing Account Profile page. Added the ability for users to save Home Page widget preferences.		Account Profile Customizable Content Requirements
	Updated the generic "No Image" catalog image on CustomerCenter (i.e, when catalogs do not specify an image).
	All dates in CustomerCenter now use the format defined by the CC_DATE_FORMAT configuration constant.		CustomerCenter Parameters Cart Requests
	Catalogs with Billing Group Permissions are no longer displayed in CustomerCenter unless a valid Owner is selected first. This matches how Location Permissions work in CustomerCenter.
General	Added "Primary Email" and "Phone" columns to the Department Hierarchy Grid.	IN-3996 IN-4489
	Added Email support for the Office365 REST Client with OAuth.	IN-4946	Configuring Email Email Account Parameters *Microsoft Ending Support for Basic Authentication
	Added Custom Logic (API, Events, Validation) Debug command and tab. Added a Trigger button to the Custom Event Grid.		Allowed Functions Custom Events Custom API Custom Validation Syntax
	Modified the Filtering Options on the RowID/RECID Column to add additional filters like "Match All", "Match Any", etc.	IN-4238 IN-4256
	Added Escalation Rest API Response Handling; this allows the Escalation to pass the response (success or failure) to a Custom Event. The information provided to the Event can be used to perform conditional logic.		Escalations Events Creating an Escalation
	Improved the PCR-360 Email Error handling related to the "No recipient forward path has been supplied" message when the email address(es) that were applied to the Email message were missing or invalid.	IN-2820 IN-2834 IN-3583
	Grid Reports that use the "Group By" option, now display the last row on the report.	IN-2978 IN-2817 IN201834607
Imports & Exports	The Location Import now supports the NENA2 E911 address fields.	IN-3793	Location Imports
	The Path Import now supports the Header, Footer, and Notes fields.
	Added "Append Permitted GLA", and "Append Approval GLA" flags to the Contact Import.	IN-3747
	Added support for the Start Date and Recurring Date value on Alternate Recurring Charges to the Charge Imports.		Service Charge Imports GLA Charge Imports
	All Imports are now able to save blank UDF values.	IN-2842 IN-2847 IN-4261
	All Imports will now generate a line error if a value is too long for the database field. Previously, the Import would trigger an SQL error that caused the import to abort.
	Charge Import Fixes The Import can now update the Prorate Flag and Stop Date at the same time. The Import can now save Stop Dates for Alternate Recurring Charges.		Service Charge Imports GLA Charge Imports
	Contact Import Changes The Import now verifies the format of the Phone Number value. If the format is not correct a warning is saved to the Import Errors grid and the Phone Number is not saved. The Import now supports the Default Incident SLA field. The Import now requires the First Name and Last Name to be not blank. The Import now requires a Customer Number if the Customer Type is set. The Import now enforces the rules for Contact Types. See the Workers/Contacts documentation for the full set of rules. The Import now throws an error when an Inactive Department Hierarchy, Billing Group, GLA, or SLA is used.		Contact Imports
	Full Path Import Fixes The Import now reports an error if you try to update a Service with an invalid Owner value. Previously, it would quietly not update the Service. The Import now requires the Port Side value. If a Port is provided with no Port Side, it will cause an error. The Import now notices if you try to use a Port already in use on another Path. If the Port has the Multiple-Flag set, it will report a Warning. If the Multiple-Flag is not set, then it will cause an Error. The Import now uses the Path Status Value to set the Path Status. Previously this field existed, but any value provided was ignored. The Import now throws an error when a Pair/Strand Status is Bad, or if the Pair/Strand Status is not Spare (unless the Multiple flag is set).	IN-2821 IN201833083	Cable Full Path Imports
	Cable Path Import Fixes The Import now notices if you try to use a Port already in use on another Path. If the Port has the Multiple-Flag set, it will report a Warning. If the Multiple-Flag is not set, then it will cause an Error.		Cable Path Imports
	Location Import Fixes The Import is now validating the range and the format of the Longitude and Latitude values. The Import no longer throws an SQL error if the import file provides an invalid state. The Import can now update the Location Name of existing records,		Locations Imports
	Service Import Fixes The Import now enforces the "Location Required" flag set on the Service Catalog. The Import now requires a Service Host on Active Phone Services. The Import now requires an Owner on Active Services. The Import now supports adding to or replacing the Contacts on a Service. The Import no longer allows Services to be created using 'Category' type Service Catalogs.		Services Imports
	Equipment Catalog Import Fixes The Import now properly looks up the Catalog Names using the Full Hierarchical Path, rather than just the Catalog Name. The Import is now able to successfully look up GLAs where the First or Last components are blank.		Equipment Catalog Imports
Inventory	Modified the Inventory Overview Grid inventory count columns. Changed the On Hand and Pending columns to: On Hand: Comes from the Warehouse (Location Path) and means there are X number of records in that Location (Warehouse) that are Unassigned. Total On Hand: Comes from the Warehouse (Location Path) and means there are X number of records in that Location (Warehouse) or its children that are Unassigned. Pending: Comes from the number of Equipment record(s) that are on Pending Orders or Actions for a given Location(Warehouse) Total Pending: Comes from the number of Equipment record(s) that are on Pending Orders or Actions for a given Location(Warehouse) or its children.	IN-3558 IN-4122 IN-5136	Inventory Overview
Inventory	Updating the Warranty End Date on Equipment records, whose catalog specifies a warranty of "None" or "Lifetime", no longer generates an "Invalid datetime value" error.
People	The Contact Form no longer erroneously reports that the Customer needs to be set.	IN-3899 IN-4043
Service Desk	Added the Rating Group to the Service Desk Archiving Printouts.
	Prior to 2020.4, completing a Service GLA change on a Miscellaneous Action would update the Charge upon Completion, and would not update the Charge dates based on the Finalization Date. Now Finalizing the Action will update the Start and Stop Dates based on the Finalization Date. When doing a Service GLA change through a Misc Action, the service's charges get updated with the new GLA upon completion using the billed through date. When the action is then finalized, the charges do not get updated again with the Finalization date.	IN-4140 IN-4404
	The Service ID is no longer blank on some Service Desk Reports.	IN-3919
	The Incident Printout now correctly displays the UDF Value, rather than a record id.	IN-4073
	Override GLAs are now applied to existing Charges on Service Desk Change Actions upon Finalization.	IN-4140
	Updating an Inquiry Status (to On Hold, etc) once again loads Workflow from an SDC.

* Indicates external documentation not written by PCR.

Database Changes in 2020.4

Default Schema

Table Name	Change	Table Changes
BILL_DETAILS	Updated
BILL_TYPE_EQUIPMENT	Updated
BILL_TYPE_GLA	Updated
BILL_TYPE_SERVICES	Updated
BILL_TYPE_SERVICE_DESK	Updated
CC_THEME_ELEMENTS	Updated	Added new theme values.
CHARGES	Updated	ADD `ALTERNATE_START_DATE` DATETIME NULL ADD `ALTERNATE_RECURRING_DATE` DATETIME NULL ADD INDEX `CHARGES_7` (`ALTERNATE_START_DATE`) ADD INDEX `CHARGES_8` (`ALTERNATE_RECURRING_DATE`) ADD INDEX `CHARGES_9` (`ALTERNATE_STOP_DATE`) Updates data in the NRC_TRANSACTION_DATE column.
CHARGES_BILLED	Updated	Changed column BILLED_FORWARD_THROUGH to BILLED_THROUGH_DATE
OAUTH2_TOKENS	New
SERVICE_DESK_CABLING_PIT	Updated	Increased the size of columns FROM_EQUIPMENT_CATALOG and TO_EQUIPMENT_CATALOG columns to 255 characters
SERVICE_DESK_CHARGES	Updated	DROP COLUMN `BILLED_DATE` ADD `ALTERNATE_RECURRING_DATE` DATETIME NULL
TENANTS_EMAILS	Updated	ADD `REPLY_TO` VARCHAR(100) NULL ADD `TOKEN_RECID` INT NULL ADD INDEX `TENANTS_EMAILS_3` (`TOKEN_RECID`) MODIFY COLUMN `LOGIN` VARCHAR(100) NULL MODIFY COLUMN `PASSWORD` VARCHAR(200) NULL

Metadata Schema

Table Name	Change	Table Changes
CUSTOM_DEBUG	New

Archive Schema

Table Name	Change	Table Changes
SERVICE_DESK_CABLING	Updated	Increased the size of columns FROM_EQUIPMENT_CATALOG and TO_EQUIPMENT_CATALOG columns to 255 characters
SERVICE_DESK_CHARGES	Updated	DROP COLUMN `BILLED_DATE` ADD `ALTERNATE_RECURRING_DATE` DATETIME NULL

.Release Notes v2020.4

Notable Changes

Review and Refresh Session(s)

Release 2020.4.6 (9-21-2021)

Component

Description

Type

Incident(s)

Documentation

Archiving

Billing

CustomerCenter

Notifications, Escalations, and Events

Release 2020.4.5 (7-16-2021)

Component

Description

Type

Incident(s)

Documentation

CustomerCenter

Cable

Imports & Exports

Notifications, Escalations, and Events

Service Desk

Release 2020.4.4 (5-27-2021)

Component

Description

Type

Incident(s)

Documentation

Billing

CustomerCenter

Notifications, Escalations, and Events

People

Release 2020.4.3 (4-19-2021)

Component

Description

Type

Incident(s)

Documentation

API

Billing

CustomerCenter

General

Imports & Exports

Inventory

Notifications, Escalations, and Events

Reports

Services

Service Desk

Release 2020.4.2 (3-19-2021)

Component

Description

Type

Incident(s)

Documentation

Billing

Cable

CustomerCenter

General

Imports & Exports

Notifications, Escalations, and Events

Reports

Service Desk

Release 2020.4.1 (2-10-2021)

Component

Description

Type

Incident(s)

Documentation

API

Cable

CustomerCenter

General

Imports & Exports

Services

Service Desk

Release 2020.4 (01-14-2021)

Component

Description