CustomerCenter

Custom Logic

Customer Validation now supports using call function to invoke Write methods for API types.

Custom Validation

Syntax

Events & Notifications

Services

Service Desk

SDC Workflow steps that should be added at completion are now added to Incidents and Work Orders upon completion.

API

The Service Desk API now properly supports Service/ Equipment UDFs on Incidents.

CustomerCenter

IN201833105

IN-2965

Service Desk

Billing

Cable

Events

Inventory

General

IN-3963

IN-3965

IN-3968

IN-3970

IN-3964

IN-3966

Service Desk

IN-4031

IN-3915

IN-4094

API

Billing

Clicking on the "Switch to full detail view" link, on certain Test Bills, no longer redirects you to an error page. 

Cable

Service Desk Remove Actions now set Cable Pairs and Ports/Pins/Lens to Spare upon completion of the Action.

IN-3785

IN-3792

IN-3816

IN-3039

General

Services

When a Service is used on a Service Order that has multiple Actions, the Service Desk tab on the Service form no longer displays data for all of the Actions on that Order.  Previously data for unrelated Actions was displayed on the Service Desk tab.

IN-3622

IN-3736

API

Token Authentication

Service Host Rest API

Authorization Parameters

*JSON Web Token Standard

This release allows more HTML tags for HTML remarks added via the API.

Allowed tags: 'a', 'img', 'strong', 'em', 'p', 'h1', 'h2', 'h3', 'h4', 'h5', 'ul', 'ol', 'li', 'table', 'tr', 'th', 'td', 'br', 'embed'

Note: Support for these tags will come to the Remarks form in a later release.

IN-2857

Billing

Bill Summary totals on tabs/grids now include the Taxes from Usage and Calls.

Cable

IN-3446

IN-2854

Catalogs

IN-3236

IN-2879

Custom Logic

Centralized the logic used to validate allowed PHP functions in Custom Logic. This affects Custom Validation, Custom API, Custom Events, and Conditional Logic.

This change adds support for:

• PHP array_, is_, str*, etc. in Custom Logic.
• Using PHP Constants in Custom Logic (e.g. STR_PAD_LEFT).
• regex functions

Custom API

Custom Validation

Custom Events

Custom Logic

Import Conditional Logic

Custom Logic Syntax

General

Audit

Events

Historical Data Archiving Events

Imports & Exports

Various Cable Path Import enhancements

• The import now allows appending Path Legs to existing Paths.
• The import now allows removing Cable Paths.
• Added the configuration option CHECK_SERVICE_STATUS. When this option is set to true, the import will throw an error when attempting to add a Path to a Service that is not Active.

IN-2855

Various fixes to to the Cable Path Import

• The import no longer allows creating a Path on a Service and Location, if that Location does not exist on the Service.
• The import no longer replaces Paths with Service data, from a different Service that has the same Location.
• The import now maintains the correct Pair Status values.
• The import can now find a Service record using either the formatted or unformatted Service ID.

Various fixes to to the Department Hierarchy Import

• The import now finds the correct SLA when a Hierarchical String is provided in the import file.
  (e.g. "Parent SLA > Child SLA")
• The import now uses the correct concatenator (defined by the constant GLA_IMPORT_CONCATENATOR)
  for the following import fields: SLA, Default SLA, GLA, and Permitted GLA.
• The import will now throw an error if any of the following items from the import file are Inactive: Billing Group, Default GLA, Default SLA, Default Incident SLA, and Permission GLAs.
• The import now defaults new Department Hierarchy records to Active when no status is provided in the import file.
• New Department Hierarchy records now require the Billing Group. An error is thrown if a Billing Group is not provided in the import file.
• The import now restricts the allowed Default GLA, and GLA permissions to those allowed by the Billing Group provided in the import file. The import will throw an error if a GLA in the file is not allowed on the provided Billing Group.

Inventory

We have enhanced our API and added a Barcode Endpoint.  This will allow scanner software to interface with the API sending barcode transactions into PCR-360 to do things like Warehouse Bulk Add/Transfer, Complete Service Desk Equipment, and Logging Service Desk Labor.

Note: This does require the development of a Barcode Scanner interface (software) to initiate the API calls from a scanner.  PCR worked with a company, Big River Barcode, to develop similar scanner software for COMIT; we are working with them to develop a version to interact with PCR-360.

Barcode

Barcode API Calls

API

Events: Quick Reference

People

Multiple Time Entry fixes:

• The Time Entry form no longer allows creating, editing, or deleting Labor entries for Voided, Billed, or Finalized Service Desk Items.
• The following values are now required from the Labor Form, the API or an Import:
  • Date Worked 
  • Worker (Contact)
  • Labor Type
• Deleting a Time Entry record now deletes the associated Labor record.

IN-2860

IN-2962

Time Entry

Service Desk Labor

Workflow

Service Desk

IN-3293

IN-3082

IN-3089

IN-3102

IN-3408

IN-2931

IN-2892

ADD COLUMN DEFAULT_RATE_LIMIT INT DEFAULT 60 NOT NULL;

 MODIFY COLUMN TOKEN VARCHAR(255)  NOT NULL;
 ADD COLUMN RATE_LIMIT INT DEFAULT 60 NOT NULL;
 ADD COLUMN RATE_LIMIT_REMAINING INT DEFAULT 60 NOT NULL;
 ADD COLUMN RATE_LIMIT_RESET DATETIME DEFAULT CURRENT_TIMESTAMP NOT NULL;
 ADD INDEX API_KEYS_USERS_TOKENS_1 (`TOKEN`);

Create missing "From Cabling Equipment" and "To Cabling Equipment" associations.

Removed orphaned "From Cabling Equipment" and "To Cabling Equipment" associations.

MODIFY COLUMN LABOR_TYPE_LISTS_RECID INT NOT NULL;

MODIFY COLUMN CONTACTS_RECID INT NOT NULL;

MODIFY COLUMN WORKED_DATE DATETIME NOT NULL;