(v1) .Release Notes v2022.2
Release 2022.2 is now available; it is a minor release that contains new features and refinements.
NOTE: PHP 8.1 IS REQUIRED for this upgrade.
We will begin scheduling 2022.2 updates on customer Test systems starting on January 4th, 2023.
Notable Changes
- PHP 8.1 Required
- Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system
- API
- Added a new API Endpoint for Service Desk Charges.
- Added the ability to create Inquires via the API.
- CustomerCenter
- Added split funding in CustomerCenter (i.e., the ability to split charges across multiple GLAs).
- Inventory
- Internal IP ranges can now be configured to allow duplicate addresses.
- Service Desk
- Contacts from an Estimate are now carried over to the Order or Action when completed.
- Added an Assign to Me button on the Service Desk Workflow grid. The button assigns the logged-in user as the worker of the workflow.
Please review the Database Changes in 2022.2 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 2022.2. The first session is scheduled for January 17th at 11:00 AM Eastern, and the second is scheduled for January 18th at 3:00 PM Eastern.
Key
Release 2022.2.2 (06-26-2023)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | Creating an Inquiry from the API no longer fails when using an SDC that has Default Charges. | |||
Billing | Added Charge Quantity, Rate, and GLA Percent to the Master Charges Grid. | IN-9163 | ||
Multiple fixes related to downloading a CSV from the View Bill
| IN-2840 IN-9040 IN-9149 | |||
Fixed formatting issues with the Bill Coordinator (HTML) Emails. | IN-9521 | |||
Prevents duplicated exports for the Bill Completion event. | ||||
Corrected an issue causing Billing Error Calls/Usage to generate duplicate billing when the Billing Error(s) are corrected. | IN-9375 | |||
Corrects GLA Billing Estimate when a GLA is assigned to a Service with a separate Usage GLA for Calls | IN-8498 | |||
Cable | Added a clarification message on what Ports/Pins/Lens are transferred when using the Transfer All functionality. Note: Child Equipment Ports/Pins/Lens are not transferred with the parent PPL. | IN-9249 | Inventory - Ports/Pins/Lens | |
The Equipment form now correctly sets the Ports/Pins/Lens Tab to Editable on a successful save. | IN-9682 | |||
Fixes an issue where Notes copy to a new Path Leg when using Save and Continue on the Service Desk Cabling and Path Legs forms. | IN-8106 IN-9383 | |||
CustomerCenter | The SDCs available for Packages are now limited to SDCs that have a Service/Equipment Catalog defined. (Allowing the "Any" option for the Catalog caused problems) | |||
CustomerCenter Request tracking grid can now properly sort by Submitted Date. | IN-9039 | |||
General | Adds a Bulk Update History Form to allow users to view the entire Bulk Update History output. (since the grid truncates the output to 4000 characters). | IN-9108 IN-9271 | ||
Corrects the error message in PHP 8, on Mysql, generated when the Call Archiving process gets a duplicate error. | ||||
Fixed Default Form Perspectives not loading | IN-9608 | |||
Resolves an issue where a Contact without a phone number fails the phone number password reset check. (this was preventing password resets for contacts without a phone number) | IN-9506 IN-9535 | |||
Corrects an "Oops Error" when trying to create a Crystal Report Batch. Also corrects an error with PHP 8 when triggering the batch events. | IN-9621 | |||
Imports & Exports | Improved the validation failure for bind param mismatches when manually running an Export. Fixes an issue in PHP 8 when referencing a bind parameter that isn't used for the Export query. | IN-8999 | ||
An Export File Format now must be saved before adding a Schedule/Event. | ||||
The Service Order Import no longer allows you to modify an existing order if it is not Pending or Hold status. | IN-9407 IN-9417 | |||
Fixed a PHP 8 error in the Ports/Pins/Lens Import that caused a crash if the VLAN was not mapped. | IN-8948 | |||
Services | Inactive Service Locations no longer show up on the Services Grid. | IN-9175 | Services: Fields, Logic & Rules | |
Service Desk | Adds clickable links for Service Desk item numbers in remarks on the remarks grid and on the view remarks tab of the Activity/Remarks form. | IN-8700 | Service Desk Activity/Remarks | |
New Grid Report Columns
| IN-8432 | Service Desk Reports | ||
Adds the Override Expense GLA column to the Equipment tab grid. | IN-8609 | Service Desk Equipment | ||
Optimized the queries used when printing a Service Order (thus improving the report generation speed) | IN-8603 | |||
Resolved an issue where the Service Picker on Service Desk Up/Down Actions could cause an error. | IN-9272 | |||
Cable Paths on Incidents are now updating the Pair/Strand Status. | IN-9292 | |||
Eliminated an error on the Service Desk Estimate Labor form when Billable is checked and a Workgroup is selected prior to entering the Hourly Rate. | IN-8958 | |||
Fixed the Service Desk Action Save to properly set the appropriate flags for the MOVE component of a CHG_SWAP action (and allow Custom Validation to see Service Desk Info for Swap Actions). | IN-9135 | |||
The Service Desk Equipment Form now has an Update Equipment Action drop-down option (when applicable). | IN-8038 |
Release 2022.2.1 (03-10-2022)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
Billing | Added Charge Catalog specific Tax Rates. | IN-8828 | ||
Fixed a bug causing missing billing transactions under Oracle when a charge is encountered that has a zero quantity. | IN-9032 | |||
Fixed a typo in the Email Invoice Contacts prompt. | IN-8663 | |||
Corrects inability to filter by GLA on the View Bill when contact has no explicitly defined GLA permissions and does not inherit any explicitly defined GLA permissions from the departments to which they are assigned as a coordinator. | IN-9008 | |||
Cable | Adding a PPL Range where the Low and High Prefix value contains an 'E' within the string no longer causes an Oops error | |||
Catalogs | Adding Locations no longer has a dependence on Views which could cause errors when certain database tables were missing. | IN-8610 IN-8694 IN-8462 | ||
Communications | Added support for Cisco Unified Communications Manager version 14. | IN-8883 IN-8984 | ||
CustomerCenter | Added UDFs to General Inquiries in CustomerCenter. | |||
Stand Alone Equipment "Actions" now show up in approval queues after they are submitted. | IN-9195 | |||
Fixed an error preventing users from adding pictures to Packages. | IN-8946 | |||
Fixed a bug that allowed CustomerCenter Requests that require approval to be submitted directly to PCR-360 Service Desk | IN-9195 | |||
General | Perspectives you subscribe to are longer available for sharing. Only Perspectives that belong to a user may toggle sharing. | |||
The Escalation Sequence Log no longer throws an error on Oracle when the "Result Data" is larger than 4000 bytes. | IN-8920 | |||
Relative Date filters no longer stop at noon on the last day. | IN-8982 | |||
The View Saved Perspective grids now have a column to distinguish Admin Default Perspectives. Admin Default Perspectives are now strictly limited to one per grid identifier. Perspectives no longer allow blank names. | ||||
Fixed an error preventing Custom Validations errors from displaying in Custom Validation Messages. | ||||
Imports & Exports | The Service Order Import now supports "Swap" Actions. | Service Order Imports | ||
Corrects which error displayed on an Import line if the line had multiple errors. Previously the wrong error message might be displayed. | ||||
Fixed an error that prevented the Service Import from updating the Department Owner. | IN-9223 IN-8565 | |||
GLA Import Fixes
| IN-2877 | GLA Import | ||
Fixed a bug in Call Import that would cause the Origination number vhdata lookup to fail if the number was formatted with hyphens. | ||||
Call Imports no longer cause an SQL error if the Duration value does not match the field format mask. | IN-8974 | |||
The Service Order Import will now throw an error if you try to do a change action on a Service that is not Active, Suspend, or a Custom status. | IN-8565 | |||
Fixed bug in the Equipment Catalog Import that would throw an incorrect error about the Provisioned flag. | ||||
Knowledgebase | Fixed Anchor Tags on Knowledge Base Articles that were not working properly. | |||
People | Optimized the Contact picker across PCR-360. | |||
The Customer Tab is now visible if the Contact is a User, Customer, or Worker. | ||||
The Billable flag on Time Entry is now editable after it is set (so it can be unset if not billed yet). | IN-2860 | |||
Inventory | Added Purchase Order Number to the Equipment form. | User Group 2019 | Equipment | |
The Inventory Report no longer triggers an error on Oracle. | IN-5167 IN-5687 | |||
The Print button for Purchase/Return Orders no longer throws an error with PHP 8.1. | IN-9014 IN-8864 | |||
Fixed a PHP 8.1 bug that prevented creating API Barcode Warehouse Bulk Add transactions. | ||||
Notifications | Notifications no longer fail to send when any of the contacts on the notification do not have an email address. | IN-9087 | ||
Services | The Range of Services form no longer fails if the Pools table is empty. | IN-8939 | ||
Creating a Contact from a Service form will no longer error when the phone number matches the Service ID. | IN-8608 | |||
Service Desk | Added the Charges and GLA Tab to Service Desk Estimates. | IN-8683 | ||
Completed "Remove" Equipment Actions on Service Desk can no longer be "Voided". | IN-7905 | |||
Fixed a PHP 8.1 related error on the Workflow tab. | IN-9024 | |||
Equipment restrictions are now properly enforced on Work Orders. | IN-5137 | |||
Opening Work Orders from the Calendar View no longer throws an error | IN-8953 | |||
Directory flags on Contact Phone Numbers will no longer get unset when completing a Service Order Action with a Service which has the directory flag unset. | IN-8678 | |||
Service Desk Actions no longer save Audit records with invalid Created Date values. | IN-8989 | |||
The Historical Path button now correctly displays the cable path for Remove Actions. | ||||
Voiding an Order or Action now properly triggers the Workflow Void event. | IN-2957 | |||
Completed Service Desk Equipment can no longer be Voided. | IN-7905 |
Release 2022.2 (12-30-2022)
Component | Description | Type | Incident(s) | Documentation |
---|---|---|---|---|
API | Added a new API Endpoint for Service Desk Charges. | |||
Added the ability to create Inquires via the API. | ||||
Added a tab for the authentication tokens to the API Permission form. | ||||
Billing | Added the Incoming and Outgoing trunk columns to the Call Detail and Call Detail Error grids. | Call Details | ||
Changes to the Call Details Rerate Calls Button
| IN-7743 | Call Details | ||
Catalogs | Added Attachments to the GLA form. | User Group 2019 | ||
CustomerCenter | Added split funding in CustomerCenter (i.e., the ability to split charges across multiple GLAs). | IN-4479 | ||
The Location Required flag on the Service Catalog is now enforced by the CustomerCenter cart. | IN-5914 | |||
General | Added Email to the Users grid (under Admin). | Users | ||
Contact UDFs can now be displayed, as User Defined Columns (UDCs), on the following grids:
| IN-8049 | |||
Added Authentication Log Retention. | Tenant Management | |||
Added the ability to search the contents of the Service Reference field to the 360 search. | 360 View | |||
Imports & Exports | Port/Pin/Len Import Changes
| IN-5640 | Ports/Pins/Lens Import | |
Added Equipment Catalog Import now supports adding or updating Vendors. | IN-6052 | Equipment Catalog Import | ||
The Charge Catalog Import now supports Selective Billing. | Charge Catalog Import | |||
Inventory | Added printable and scannable barcodes to multiple forms. The Barcode tab and barcode report are available on the following forms and grids:
Note: This feature requires a license for the Barcode Module. | Barcode | ||
Added Equipment Availability and Asset columns to the Warehouse Actions grid. | Warehouse Actions | |||
Returned Equipment now allows Port/Pin/Lens, Attachments, and Remarks to be added. | IN-3613 | Inventory | ||
Added Part Number, Modified By, and Modified Date to the Inventory Equipment grid. | IN-6749 | Inventory | ||
Internal IP ranges can now be configured to allow duplicate addresses. | IN-3876 Users Group | |||
People | Added a Remarks tab to Vendors. | |||
Services | Added the following buttons to the All Services grid
| Reporting on Services | ||
Service Desk | Added the ability to save a Perspective on the Manage Service Desk Association form. | IN-7947 | Projects | |
Added an Assign to Me button on the Service Desk Workflow grid. The button assigns the logged-in user as the worker of the workflow. | Service Desk - Workflow | |||
Contacts from an Estimate are now carried over to the Order or Action when completed. | IN-3403 | Service Desk Estimates | ||
Reformated the Activity/Remarks on Service Desk Printouts, so the Activity/Remark is on its own line and utilizes the entire width of the report. | Users Group 2019 | Service Desk Activity/Remarks | ||
The Activity/Remarks section of the Service Desk Printouts now adjusts the heading based on what's selected. (i.e., Activity, Remarks, or Activity/Remarks) | Service Desk Activity/Remarks | |||
Switch Interfaces | Removed Service Host Partition from the multi-Location form and Service Desk Actions. | IN-7831 | Service Locations Tab |
* Indicates external documentation not written by PCR.
Database Changes in 2022.2
Default Schema
Table Name | Change | Table Changes |
---|---|---|
EVENTS | Updated | Added a new event |
GLA_ATTACHMENTS | New | |
IP_ADDRESS | Updated | Dropped the unique key on the IP_ADDRESS column |
TENANTS | Updated | ADD `AUTHENTICATION_LOG_DAYS` INT DEFAULT 365 NULL |
VENDORS_REMARKS | New |
Metadata Schema
Table Name | Change | Table Changes |
---|---|---|
No changes |
Archive Schema
Table Name | Change | Table Changes |
---|---|---|
No changes |
Supported Versions
Help Desk Portal - Email: help@pcr.com - Phone: 616.259.9242