.Release Notes v2019.4
Release 2019.4 is now available; it is a major release that contains many new features, bug fixes, and refinements. We will begin scheduling 2019.4 updates on customer Test systems starting August 27th, 2019.
Notable Changes
- We added Historical Cable Data to Service Desk. This corrects several issues with Cable Statuses on Actions. In particular, completed Actions will now reflect the Cable status at the time of completion, not the current cable status.
- We have converted Service Order Only Actions to Task Actions. This change gives customers a more generic way of tracking work on a Service Order; since not all work relates directly to a Service. This change replaces the Service Catalog type of "Service Order Only" with "Task" and adds a "Task" option to the Action selector on Service Desk Actions. Services cannot be created using "Task" type Service Catalogs.
- We added several new Cisco Features and fixed several bugs.
- We removed calDav support from the PCR-360 Calendar.
- Users with an Administrator role can now add the Row ID column to any grid or picker.
- When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action.
- Added the ability to run Imports in Batches.
Please review the Database Changes in 2019.4 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Key
Release 2019.4.3 (11-13-2019)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
Billing | Using GLA Splits no longer cause the Bill Progress Percentages to go above 100%. | |||
The Invoiced Amount on the Invoice Printout, Invoices Grid, and the GLA Account Totals/Current Balance now includes the Taxed Amount. | IN-2921 (IN201936601) | |||
| Calls and Usage attached to Services with Split Expense GLAs Percentages now bill on each split. (Previously only the first split was billed). | ||||
| The Override Amount on Service Desk Equipment Charges is now carried over to the Equipment Charges after the Service Desk Item is Finalized. | IN-2922 (IN201936602) |
Release 2019.4.2 (10-23-2019)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
Billing | Charges stopped exactly on the Start Date of a Bill now Prorate correctly. | IN201936583 | ||
Test Bills and Bill Estimates no longer flag charges as Billing Complete. | ||||
General | Corrected an issue that:
|
Release 2019.4.1 (09-13-2019)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
General | Addresses slowness issues with the 2019.3 upgrade. Note: This fix reverts a bugfix introduced in 2019.1. "Fixed an issue where saving a Perspective sometimes unchecked the Auto Load Data checkbox." This bug will be addressed in a future release. | IN201936364 IN201936437 |
Release 2019.4 (08-26-2019)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
API | Added a Service Desk Task Action endpoint. | Service Desk API Calls | ||
Billing | Added a GLA format column to the Invoices grid. | |||
| The GLA Replace process now adds a remark to the GLA record and the Replacement GLA record containing the Original GLA, the New GLA, the effective date, and the user that updated the record. | IN201834069 IN201832689 | |||
Cable | Added buttons to the Service Desk Cable form that open PPL Range forms for Origination and Destination Equipment. | |||
| Replacing a Pair on the Path Leg form now replaces the From and To Ports. | ||||
| Replacing a Pair or Port on the Paths Legs form now changes the old pair to Spare (if it isn't on any other paths). | ||||
Communications | New Cisco features:
| |||
| Fixed number of form issues and bugs in the Cisco Module. | ||||
CustomerCenter | Service Order Only Actions are now Task Actions. | See Task Actions changes for more detail | ||
User-Defined Date fields in CustomerCenter no longer erroneously fail validation. | ||||
We have fixed several display issues in CustomerCenter:
| ||||
| Removed the 'Catalog Search' Box from Change and Remove Request forms. | ||||
| Services and Equipment owned by a user will now show up in the "My Department Services and Equipment" grid on the home page for coordinators. | ||||
| Ordering stand-alone Equipment no longer adds multiple Default GLAs to the Request. | ||||
Service and Equipment UDFs are now displayed on Report A Problem. | ||||
| Equipment UDFs can now be shown in CustomerCenter. | IN201935752 | |||
| Deleting Ready To Submit requests no longer throws an error. | IN201936307 IN201936258 IN201935476 | |||
Escalations & Notifications | Fixed layout issues with the Escalation Sequence form. | |||
General | Users with an Administrator role can now add the Row ID column to any grid or picker. | |||
Added a Master Lock mechanism to reduce the database impact from demanding Events. Only one Event in the Master Lock group may run at any given time. | Events | |||
| Removed calDav support from the PCR-360 Calendar. | IN201935781 | Calendar | ||
User-Defined Fields can be deleted from the system entirely; the system will no longer throw an error if values are assigned to the UDFs. | IN201833382 | |||
Location History Report now includes changes to Location Servicing Equipment. | IN201726075 | |||
Inventory | Added an "Add Existing" Button to the Equipment Children tab. | Inventory - Equipment Children | ||
Imports & Exports | Added a Service Desk Task Action Import. | Service Desk Imports | ||
Imports can now run in batches. A single import definition can run the same file through multiple import types. (e.g., a CSV file containing Service and Location information could run through a Location import first to create Locations, then a Service Import to create new Services with the Locations in the file). | Import File Formats | |||
| The Available Charges Bulk Update no longer fails when triggered from an Import (i.e., the Charge Catalog Import). This change drops the USERS_RECID (Foreign Key) column and replaces it with the USERID column (string/text). | ||||
Services | Improved the Service ID validation against the Service Catalog's Format for the API, Imports, Services, Service Desk Actions, etc. | |||
Service Desk | Added Task Actions to Service Orders. This change:
Note: This functionality replaces Service Order Only Actions. Services cannot be created using "Task" type Service Catalogs. | |||
Added Historical Cable Data to Service Desk. Once a Service Desk Item is Completed or Voided, Cabling data is captured and stored permanently. Completed Service Desk Items do not reflect changes to live Cable Data. | IN201935605 IN201834358 | |||
Added two new reporting buttons to the Completed Cabling tab:
| Service Desk Completed Cabling | |||
When an Action is saved with a Service selected, Service Remarks are now automatically copied into the Activity/Remarks tab of the Action. Note: This functionality won on Voting List #3 | Service Desk Activity/Remarks | |||
| Increased the size of the Data ID field on Service Desk Actions. | IN201935599 | |||
| Removed the Catalog value from the Service Picker display to improve performance. This will improve the performance of grids showing the Service ID and Catalog, as well as the performance of the Service Picker. | ||||
| Task actions (formally Service Order Only Actions) with charges can no longer be completed without an Owner. | IN201833454 | |||
Upgrade/Downgrade Actions no longer fail validation if the Service Catalog is not selected when creating the Action. Previously, if you did not select the Service Catalog and saved the Action, a field validation error was displayed, and the form prevented correcting the data. | IN201834380 | |||
| For Upgrade/Downgrade Actions, selecting a Service Catalog no longer overwrites the Services Options on the action. The Service Options on the Action come from the options already set on the Service. | ||||
| Upgrade/Downgrade Actions now update the Service Catalog on the Service upon completion of the Action. This stopped working in 2018.1. | ||||
| The entire Service Desk Cabling form is now "Read Only" for Out Cable Actions. The Add, Clear, and Swap buttons are no longer accessible on Out Cable Actions. | ||||
| Swap Actions now complete without an error when one Service has a Cable Path, and the other does not. | ||||
| Pairs/Ports are now Assigned after completing a Swap Action. | ||||
| Deleting the Cable Path Legs on a Swap action now sets the Pairs/Ports back to Assigned, rather than Pending Connect/Pending Disconnect. | ||||
| The Service Desk View Path report now displays the Service/Circuit ID and Reference for Pending Actions. | ||||
| The Service Desk 360 Wizard now populates the SDC column for Service Desk Actions. | IN201935119 | |||
Adding new Cable Data to Incidents no longer throws an error. | ||||
Alternate Recurring Charges with an action of "Stop" on Service Desk now properly stop when the Order/Action is Finalized. | IN201935363 | |||
| Completing a Service Order with no Actions on it no longer throws an error. |
Database Changes in 2019.4
| Table Name | Change | Table Changes |
|---|---|---|
| BULK_UPDATE_HISTORY | Updated | DROP COLUMN USERS_RECID ADD COLUMN USERID VARCHAR(20) NOT NULL |
| DEVICE_DEFAULTS | New | Added the Table to PCR-360 |
| IMPORT_FORMATS | Updated | DROP COLUMN DUPLICATES |
| IMPORT_RECORD_FORMATS | Updated | ADD IMPORT_RECORD_TYPES_RECID INT NOT NULL |
| SERVICE_DESK_CABLING_OUT | Removed | Dropped the Table from PCR-360 |
| SERVICE_DESK_CABLING_PIT | New | Added the Table to PCR-360 |
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