.Release Notes v2020.2
- David Engblom
- Karis Hathaway (Deactivated)
Release 2020.2 is now available; it is a minor feature release that contains new features, bug fixes, and refinements.
We will begin scheduling 2020.2 updates on customer Test systems starting June 5th, 2020.
Notable Changes
- Items can now be added to a Purchase Order after Receiving has started.
- Changes to Estimates:
- Attachments are now copied to Service Orders or Actions created from Estimates.
- Remarks are now copied to Service Orders or Actions created from Estimates
- Add Locations Actions can now be created from the 360 Wizard for non-Phone Services.
Please review the Database Changes in 2020.2 and make any necessary changes to your Adhoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 2020.2; the first session is scheduled for June, 9th at 11:00 AM Eastern, and the second is scheduled for June, 10th at 3:00 PM Eastern.
Key
Release 2020.2.5 (12-16-2020)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
Billing | Billing Group Pricing now applies to GLA Charges. | IN-5072 | ||
Cable | Creating a new Cable Path from the Service form no longer defaults to creating the Path with a status of Left In. | IN-5066 | ||
Calls & Rating | The Call Rating process no longer fails if the Service Host cannot be determined. | IN-5057 IN-4321 | ||
Imports & Exports | The Call Import no longer triggers "Undefined index AUTH_CODE_FLAG" warning messages that can fill up the Error Log. | |||
GLA Import Fixes
| IN-4446 IN-5094 | |||
Inventory | Staging multiple pieces of Equipment at the same time from the Warehouse Actions grid no longer reuses the same Equipment record multiple times. | IN-4429 | ||
Reporting | Corrected minor formatting issues with PDF reports. | IN-5013 | ||
Service Desk | Users can now open the Service Desk Form that corresponds to the Workflow record from the Workflow Grids (i.e. if the Workflow is on an Action, the User may open the Action form or the Workflow form from the Workflow Grids). | IN-4427 | ||
| The Service Desk Archive Log retention process now properly cleans up log entries based on the timeframe set by the configuration option ARCHIVE_LOG_RETENTION. | Archive Log | |||
| Improved the loading times for the Service Desk Tab on Services & Equipment. For Oracle customers, the grid was either extremely slow or would not load. | IN-4336 | |||
| The "Type Value" selector on the Escalation Criteria form now lists all Service Desk Types. | ||||
| Service Desk number formats less than 8 digits now work properly. | ||||
Service Desk Items will no longer allow Services and Equipment to be Owned by both a Contact and a Department Owner. Note: There will be an AdHoc added during the upgrade process to allow customers to find and fix any Services or Equipment that have two Owners defined. | IN-3335 IN-4395 IN-4340 | |||
| The columns on the Service Desk Archive grids now match the corresponding Service Desk Grids (i.e. the columns on the Service Desk Actions Archive grid now match the Service Desk Actions grid.) | IN-5090 IN-3923 |
Release 2020.2.4 (10-06-2020)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
API | Submitting poorly formed JSON data, or data with bad characters will no longer fail and return a null value. Now $params will be returned with the default data. | |||
Billing | The Bill process now checks for Equipment Billling Group overrides for Equipment Charges. | IN-4342 | ||
| The Bill process now checks for Billling Group overrides for GLA Charges. | ||||
Custom Logic | Restored the data displayed on the Schedule Tab on the Custom Events screen. | IN-4333 | ||
Inventory | The Warehouse Actions Return is now changing the Service Desk Equipment Status from Pending to Complete. Note: With this change, the Return "Quantity" field will no longer be available when returning "In" Equipment on Remove Actions. All items must be returned at the same time for Remove Actions. | IN-4304 IN-4262 | ||
General | Fixed issues with the validator when creating an empty database for new installs. | |||
Reporting | Due to licensing the constraints of Oracle Java, we have officially dropped support and switched to using OpenJDK for Crystal Reports. Please submit any requests to upgrade java on our portal help.pcr.com. | |||
Services | The Call Details Tab on the Service form now includes Rated Unbillable calls. | IN-4316 | ||
Service Desk | Service Desk Actions will no longer display an erroneous "was not found in the haystack" error on the Service Options field. | |||
Completing a Service Order with Actions no longer produces erroneous "Failed to save record" errors, when there is some other issue on the form (such as no owner or a missing GLA). | IN-3000 IN-4225 IN-4239 IN-4365 IN-4192 |
Release 2020.2.3 (09-01-2020)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
CustomerCenter | Approved Service Requests are now showing in the Service Requests Grid. | |||
Custom Logic | Customer Validation now supports using call function to invoke Write methods for API types. | |||
| Large Custom API, Custom Events, and Custom Validation scripts no longer generate erroneous error messages. (e.g. that the str_replace function is not supported) | IN-4164 | |||
Events & Notifications | Workflow Start Date Notifications/Escalations are now triggered when the Workflow Start Date is set automatically. | IN-4216 | ||
Services | The Service Desk tab on Services once again includes Pending Add Actions. | IN-4215 | ||
Service Desk | Completing a Service ID Action no longer clears the Path Location. | IN-4188 | ||
SDC Workflow steps that should be added at completion are now added to Incidents and Work Orders upon completion. | IN-4196 |
Release 2020.2.2 (08-06-2020)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
API | The Service Desk API now properly supports Service/ Equipment UDFs on Incidents. | Service Desk API Calls | ||
CustomerCenter | The Service Option flags (Billable, Directory, Report 911, etc.) are now set for Task, Change, and Remove Actions on Service Requests created from CustomerCenter. | IN201833105 IN-2965 | ||
| SDCs are now properly applied to Service Requests when a matching SDC is found. | IN-4125 | |||
| Existing Service Charges are now added to Change Actions on a Service Request. | IN-4125 | |||
| Task Actions are no longer converted to or displayed as Add Actions in the Cart. Similarly, in certain cases, Add actions are no longer converted to or displayed as Tasks in the Cart. | ||||
Service Desk | Converting an Estimate to an Action now allows applying the Estimate to Task Actions. | IN-4153 |
Release 2020.2.1 (08-03-2020)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
Billing | The "Test File" column on the Call Details grid has been restored. | IN-3983 | ||
| The Available Charges Bulk Update event no longer fails on Oracle. | IN-4066 | |||
| Back Dating a Monthly Recurring Charge Stop Date on a Back-Billing & Forward-Billing Charge no longer generates double Credits | IN-4051 | |||
Cable | The Service Location column on the Ports/Pins/Lens grid now displays data for the "To Port" on a Path. | IN-3873 | ||
Events | Events that occur during the Fall Daylight Savings Time change should no longer fail. | |||
Inventory | User-Defined Columns now stay in the correct position on the Equipment Grid after you save the Perspective. | IN-2899 | ||
General | Long-running reports sent via email no longer get stuck in an infinite loop (which prevented the reports from being sent out). | IN-3963 IN-3965 IN-3968 IN-3970 IN-3964 IN-3966 | ||
Service Desk | Completing a Service ID Action now sets the Ports/Pins/Lens status to Assigned. (Previously this was set to PDPC) | |||
| Default Charges from Task type Service Catalogs are now applied to Task Actions. | IN-4031 IN-3915 | |||
| The Add From SDC button on the Service Desk Workflow tab, now selects from the correct SDCs. | IN-4094 | |||
| Adding Equipment to an Incident Request no longer generates an Oops Error. |
Release 2020.2 (06-04-2020)
Component | Description | Type | Incident(s) | Documentation |
|---|---|---|---|---|
Billing | Changing the Charge Override Amount or Quantity on an unbilled Monthly Recurring Charge (MRC) and choosing "Effective Today" now stops the charge using yesterday's date. The charge is restarted with the new amount and the current date. Previously this was using "Date to Last Billed" no matter which option was chosen. | |||
Imports & Exports | Multiple fixes for the Service Import:
| Service Import | ||
Fixes for the Charge Catalog Import:
| Charge Catalog Import | |||
Fixes for the Service Charge and GLA Charge Imports:
| ||||
Fixes for Charge Imports:
| Service Charge Import | |||
| Most Imports now accept GLA values where the first or last GLA component is blank. (This does not currently cover Service Desk or Equipment Catalog Imports). | IN-3803 | |||
Inventory | Items can now be added to a Purchase Order after Receiving has started. | Won Voting List #2 | ||
Service Desk | Changes to Estimates:
| Users Group | Estimates | |
| Billing Group Pricing is now applied to a Charge if the Owner is Changed on a Service Desk Order or Action. |
| IN-2831 IN-2964 | ||
Service Desk Items will no longer allow Services and Equipment to be Owned by both a Contact and a Department Owner. Note: There will be an AdHoc added during the upgrade process to allow customers to find and fix any Services or Equipment that have two Owners defined. | IN-3335 | |||
| Add Locations Actions can now be created from the 360 Wizard for non-Phone Services. | ||||
Clicking "Save New" on an existing Action will now create a new Action with the Default Action GLA(s) from the Service Order. (Previously no GLAs were pulled onto the Action). This also addresses GLA Component Pricing not being applied to the new Action when using the "Save New" button. | IN-2998 (IN201834420) IN-2999 (IN201834421) | |||
| Changing the GLA on an Action now updates any Default Service Charges loaded from the Service Catalog with the Component Pricing. | IN-2999 (IN201834421) |
* Indicates external documentation not written by PCR.
Database Changes in 2020.2
Default Schema
| Table Name | Change | Table Changes |
|---|---|---|
| No Changes | ||
Metadata Schema
| Table Name | Change | Table Changes |
|---|---|---|
| No Changes | ||
Archive Schema
| Table Name | Change | Table Changes |
|---|---|---|
| No Changes | ||
Supported Versions
PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release. Bug fixes are only released for versions that are actively supported.
PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release. Bug fixes are only released for versions that are actively supported.
Key
| Active support | A release that is actively supported. |
| End of life | A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible. |
Version History
| Version | Release Type | Release Date | Support Ends | Release Notes |
|---|---|---|---|---|
| 2024.1 | Major |
| Until 2024.2 is released | https://pcr360.atlassian.net/wiki/x/3-MQAQ |
| 2023.1 | Major |
|
| https://pcr360.atlassian.net/wiki/x/hZEQAQ |
| 2022.2 | Minor |
|
| https://pcr360.atlassian.net/wiki/x/NpEQAQ |
| 2022.1 | LTS |
| 24 months+ or until the next LTS | https://pcr360.atlassian.net/wiki/x/Q5AQAQ |
Archived Releases No Longer Supported
Help Desk Portal - Email: help@pcr.com - Phone: 616.259.9242